"This article summarizes recent studies concerning the effects of organizational change on fundamental economic variables. The framework applied to take account of possible selectivity effects is explained in detail. This methodology is applied to the effects of profits sharing and the legal...

We survey the research on the effect of employment laws in developing countries, using papers published since 2004. The survey is further supported by cross-country correlation analyses. Both exercises show that developing countries with rigid employment laws tend to have larger informal sectors...

Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value