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When the Customer Is King : Em...
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81
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
82
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
83
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
84
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
Saved in:
85
Previous trip satisfaction, destination images, and probability of future visitation
Hyun, Sunghyup Sean
;
Perdue, Richard R.
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 725-728
Persistent link: https://www.econbiz.de/10008840350
Saved in:
86
Das bunte Ei : mit Kundenbegeisterung gewinnen
Strupat, Ralf R.
-
2008
Persistent link: https://www.econbiz.de/10003672770
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87
Wie wirkt das kundenorientierte Verkaufen auf die
Kundenzufriedenheit
mit der Beratung? : Eine Analyse unter Berücksichtigung der Interaktionen zwischen den Dimensionen des Verkäuf...
Haas, Alexander
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
4
,
pp. 236-246
Persistent link: https://www.econbiz.de/10003391527
Saved in:
88
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
89
Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 81-91)
.
2008
Persistent link: https://www.econbiz.de/10003598315
Saved in:
90
Customer service projection model (CuSP) : a regional microsimulation model of centrelink customers
Phillips, Ben
- In:
Modelling our future : population ageing, health and …
,
(pp. 557-561)
.
2007
Persistent link: https://www.econbiz.de/10003552100
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