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141
Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo
;
Martín, Victor J.
;
Santos, Jesús
; …
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
Saved in:
142
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
143
Identitying characteristics of consumers who frequently return apparel
Johnson, Kim
;
Kang, Minjeong
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 37-48
Persistent link: https://www.econbiz.de/10003847728
Saved in:
144
Willingness to pay for airline services attributes : microeconometric evidence from a stated preferences choice game
Menezes, Antonio
;
Vieira, José António Cabral
- In:
Issues in economic performance : business, regional and …
,
(pp. 101-113)
.
2009
Persistent link: https://www.econbiz.de/10003849537
Saved in:
145
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
146
Happiness for sale : do experiential purchases make consumers happier than material purchases?
Nicolao, Leonardo
;
Irwin, Julie R.
;
Goodman, Joseph K.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 188-198
Persistent link: https://www.econbiz.de/10003880176
Saved in:
147
With suspicious (but happy) minds : mood's ability to neutralize the effects of suspicion on persuasion
DeCarlo, Thomas E.
;
Barone, Michael J.
- In:
Journal of consumer psychology : JCP : the official …
19
(
2009
)
3
,
pp. 326-333
Persistent link: https://www.econbiz.de/10003883905
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148
The effect of mere touch on perceived ownership
Peck, Joann
;
Shu, Suzanne B.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
3
,
pp. 434-447
Persistent link: https://www.econbiz.de/10003895835
Saved in:
149
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
150
Consequences of customer powerlessness : secondary control
Bunker, Matthew
;
Ball, A. Dwayne
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
5
,
pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
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