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Heinonen, Kristina - In: E-commerce trends for organizational advancement : new …, (pp. 88-97). 2010

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How companies win : profiting from demand-driven business models no matter what business you're in

Kash, Rick; Calhoun, David - 2010 - 1st ed.

Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand

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Value of image in service

Strandvik, Tore; Rindell, Anne - 2010

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Service als Erfolgsfaktor in der TIME-Branche

Hogenschurz, Bernhard; Keuper, Frank; Koch, Arne - In: Professionelles Sales & Service Management : Vorsprung …, (pp. 209-231). 2010

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Uniting the service trinity in non-profit community organisations : a sequence of studies, reflections and implications for theory and practice in the performing arts

Hume, Margee; Sullivan Mort, Gillian - In: Handbook of business and finance : multinational …, (pp. 79-99). 2010

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Vacationers and eWOM : who posts, and why, where, and what?

Bronner, Fred; Hoog, Robert de - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 1, pp. 15-26

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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b

Boxer, Israel; Rekettye, Gabor - In: International journal of services and operations management 8 (2011) 2, pp. 222-256

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Consumer perceptions of service innovativeness and personal control

Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105

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Planned versus unplanned timing changes in payment and product receipt : implications for sales promotion and services management strategy

Spears, Nancy; Mowen, John C.; Chakraborty, Goutam - In: Psychology & marketing 27 (2010) 3, pp. 229-251

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Early versus potential adopters : exploring the antecedents of use intention in the context of retail service innovations

Chiu, Yen-ting Helena; Fang, Shi-chieh; Tseng, Chuan-chuan - In: International journal of retail & distribution management 38 (2010) 6/7, pp. 443-459

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A service of the

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