Similar Search Results

Analyzing perceived healthcare service quality on patient related outcomes

Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497

Persistent link: https://www.econbiz.de/10011641323

Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data

Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80

Persistent link: https://www.econbiz.de/10011957685

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Assessment of healthcare service quality effect on patient satisfaction and care outcomes : a case study in India

Swathi K.S.; Barkur, Gopalkrishna; Somu G - In: Cogent business & management 10 (2023) 3, pp. 1-25

patients of 10 hospitals in India using a pre-validated structured questionnaire. Our study has identified five primary …, supportive services, coordination among healthcare professionals, and integration of patients in healthcare decisions. The result … healthcare services to their patients. Furthermore, this research has presented a clear understanding of the direct and indirect …

Persistent link: https://www.econbiz.de/10014506250

Patients' trio need satisfaction : a gap analysis between expectations and perceptions

Islam, Shahidul; Muhamad, Nazlida - In: Journal of business and economic analysis : (JBEA) 4 (2021) 2, pp. 119-130

measure patients’ trio need satisfaction toward doctor service quality (DSQ), nurse caring quality (NCQ), and hospital …Healthcare improvement relating to basic hospital service attributes is one of the most fundamental driving forces to … by being one of the few empirical studies relating to the most basic hospital service quality attributes, contributing to …

Persistent link: https://www.econbiz.de/10013337803

The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects

Alkhaldi, Rasha Zuhair; Abdallah, Ayman Bahjat - In: Journal of health organization and management 36 (2022) 3, pp. 368-387

Persistent link: https://www.econbiz.de/10013367359

The satisfaction of healthcare consumers : analysis and comparison of different methodologies

Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571

Persistent link: https://www.econbiz.de/10013417042

Toward hospitable healthcare

Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014334483

Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare

Rejikumar G.; Ajitha, Aswathy Asokan; Kalpana, P.; … - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2968-2987

Persistent link: https://www.econbiz.de/10014364803

A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction

Ali, Naser; Dzandu, Michael D. - In: Journal of health organization and management 37 (2023) 2, pp. 133-157

Persistent link: https://www.econbiz.de/10014303222