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Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D. - In: Journal of air transport management 35 (2014), pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …
Persistent link: https://www.econbiz.de/10014512868
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Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
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How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui; Yen, Jin-Ru; Chang, Yu-Chun; Woon, Hui Kee - In: Journal of air transport management 52 (2016), pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
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Top purchase intention priorities of Vietnamese low cost carrier passengers : expectations and satisfaction
Moslehpour, Massoud; Wong, Wing Keung; Lin, Yi Hsin; … - In: Eurasian business review 8 (2018) 4, pp. 371-389
Persistent link: https://www.econbiz.de/10011924995
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The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
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Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry
Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117
The long-term survival and competiveness of the airline business is strongly connected to the quality of service … offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study … investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross …
Persistent link: https://www.econbiz.de/10012026399
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Effects of in-flight ambience and space/functiion on air travellers' decision to select a low-cost airline
Han, Heepsun - In: Tourism management : research, policies, practice 37 (2013), pp. 125-135
Persistent link: https://www.econbiz.de/10009761257
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093