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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
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Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a netnography approach
Girija, Smitha; Sharma, Devika Rani; Kaushal, Vaishali - In: Qualitative market research : an international journal 26 (2023) 4, pp. 320-344
Persistent link: https://www.econbiz.de/10014338500
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Hotel Service Quality and Its Effect on Customer Loyalty : The Case of Ubon Ratchathani, Thailand during COVID-19 Pandemic
Kanyama, Jessadaporn; Nurittamont, Wasutida; … - 2022
Objective: This study identifies the customer loyalty towards hotel service quality in Ubon Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was analysed using a quantitative method from 400 hotel customers through a convenience sampling (online questionnaire...
Persistent link: https://www.econbiz.de/10014085888
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Hotel reviews during the pandemic : encouraging repeat customers to "speak up" through management response
Wang, Nan; Teo, Thompson Sian Hin; Liu, Shan; Lim, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071099
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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Managing emotional labor for service quality : a cross-level analysis among hotel employees
Wang, Chung-Jen - In: International journal of hospitality management 88 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012293892
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Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia; Guglielmetti Mugion, Roberta; Zanda, … - In: Total quality management & business excellence 34 (2023) 7/8, pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
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Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
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The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min; Liu, Jiahao; Park, Keeyeon Ki-cheon - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322