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Service quality in health care...
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Service quality
21,439
Gesundheitswesen
21,071
Dienstleistungsqualität
20,688
Health care system
18,504
Health care
16,185
Gesundheitsversorgung
15,480
Customer satisfaction
15,261
Kundenzufriedenheit
13,675
Job satisfaction
13,369
Krankenhaus
13,192
Arbeitszufriedenheit
12,657
Hospital
11,961
Consumer behaviour
10,648
Emotion
10,546
Konsumentenverhalten
10,467
Deutschland
7,795
Relationship marketing
7,576
Beziehungsmarketing
7,535
USA
7,478
United States
7,035
Germany
6,816
Gesundheitspolitik
5,321
Health policy
4,889
Theorie
4,884
Theory
4,772
Gesundheitsvorsorge
4,588
Preventive care
4,312
Physicians
4,020
Ärzte
4,015
Gesundheit
3,627
Health
3,622
Gesundheitskosten
3,573
Qualitätsmanagement
3,570
Health care costs
3,509
Quality management
3,413
Großbritannien
2,928
Arbeitsverhalten
2,926
Work behaviour
2,917
Employee retention
2,868
Mitarbeiterbindung
2,867
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Undetermined
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26,328
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61,294
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487
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39
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7,677
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7,103
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7,103
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2,851
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2,757
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2,083
Sammelwerk
2,083
Thesis
1,928
Aufsatzsammlung
1,327
Case study
837
Fallstudie
837
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821
Amtsdruckschrift
813
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813
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480
Dissertation u.a. Prüfungsschriften
447
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443
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443
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407
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322
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306
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230
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544
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210
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100
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97
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88
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81
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72
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45
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Siciliani, Luigi
178
Gaynor, Martin
141
Cutler, David M.
126
Augurzky, Boris
119
Propper, Carol
112
Han, Heesup
109
Bryson, Alex
105
Schreyögg, Jonas
97
Gruber, Jonathan
96
Gravelle, Hugh
91
Straume, Odd Rune
89
Henke, Klaus-Dirk
84
Bruhn, Manfred
77
Mattila, Anna S.
77
Kessler, Daniel P.
75
Dranove, David
73
Wagstaff, Adam
72
Zweifel, Peter
72
Homburg, Christian
69
Busse, Reinhard
68
Chandra, Amitabh
68
Wille, Eberhard
68
Levaggi, Rosella
67
Brekke, Kurt R.
65
Wasem, Jürgen
65
Ashkanasy, Neal M.
64
Clark, Andrew E.
64
Costa-Font, Joan
61
Oberender, Peter
61
Street, Andrew
61
Kremer, Michael
60
Newhouse, Joseph P.
60
Pfannstiel, Mario A.
59
Town, Robert J.
59
Fleßa, Steffen
58
McClellan, Mark B.
58
Gertler, Paul J.
57
Kaestner, Robert
57
Karatepe, Osman M.
57
O'Donnell, Owen
57
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National Bureau of Economic Research
1,019
OECD
446
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417
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342
World Bank
232
Springer Fachmedien Wiesbaden
222
European Observatory on Health Systems and Policies
130
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
119
World Bank Group
98
IGI Global
97
Inter-American Development Bank
92
Weltbank
87
Institute for the Study of Labor (IZA)
85
Mathematica Policy Research
61
eSocialSciences
57
Economics Research, World Bank Group
56
Verlag Dr. Kovač
56
Weltgesundheitsorganisation
48
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
43
Europäische Kommission
39
Springer-Verlag GmbH
37
W. Kohlhammer GmbH
37
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
36
Deutschland / Statistisches Bundesamt
35
Université Paris-Dauphine (Paris IX)
31
Nomos Verlagsgesellschaft
28
European Foundation for the Improvement of Living and Working Conditions
27
Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Directorate Social Rights and Inclusion / Unit Disability and Inclusion
27
Information Resources Management Association
27
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
27
Deutschland <Bundesrepublik> / Statistisches Bundesamt
24
Organisation for Economic Co-operation and Development
24
HAL
23
Association of University Programs in Health Administration
21
Edward Elgar Publishing
20
medhochzwei Verlag GmbH
19
Books on Demand GmbH <Norderstedt>
18
Philippine Institute for Development Studies (PIDS), Government of the Philippines
18
United States / Congress / Senate / Special Committee on Aging / Subcommittee on Health of the Elderly
18
Hochschulrektorenkonferenz
17
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NBER working paper series
1,012
International journal of hospitality management
911
Working paper / National Bureau of Economic Research, Inc.
897
NBER Working Paper
820
Journal of business research : JBR
801
Journal of retailing and consumer services
676
Discussion paper series / IZA
636
Journal of health economics
604
The service industries journal
462
SpringerLink / Bücher
452
Health economics
451
Journal of health organization and management
432
Health care management review : HCM review
418
The European journal of health economics : HEPAC ; health economics in prevention and care
376
Tourism management : research, policies, practice
368
International journal of contemporary hospitality management
354
IMF Staff Country Reports
335
IZA Discussion Papers
328
IZA Discussion Paper
327
The journal of services marketing
315
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
307
Journal of Services Marketing
305
Journal of vocational behavior
305
Health care management science
298
Cogent business & management
274
Journal of business ethics : JOBE
269
The international journal of human resource management
265
Journal of hospitality marketing & management
264
European journal of operational research : EJOR
261
Journal of travel and tourism marketing
253
Health economics review
232
Applied economics
230
Health affairs : at the intersection of health, health care, and policy
229
Working paper
228
Management science : journal of the Institute for Operations Research and the Management Sciences
201
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
195
The TQM journal : the international review of organizational improvement
192
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
189
World Bank E-Library Archive
185
Technological forecasting & social change : an international journal
184
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ECONIS (ZBW)
88,839
Other ZBW resources
3,675
RePEc
3,444
USB Cologne (EcoSocSci)
2,863
EconStor
1,663
BASE
606
USB Cologne (business full texts)
170
ArchiDok
66
OLC EcoSci
54
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1
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10
of
101,380
Sort
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articles prioritized
date (newest first)
date (oldest first)
1
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
2
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
3
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
4
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
5
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
6
Perceived quality of
hospital
services from the perspective of doctors and
patients
: an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
7
Perceived quality factors that discriminate parents of orthodontic
patients
according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
8
Do satisfied employees lead to satisfied
patients
? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
10
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
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