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Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.; Nagase, Keisuke - In: Journal of medical marketing : device, diagnostic and … 14 (2014) 4, pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
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Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
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Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
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Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
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Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.; Ajitha, Aswathy Asokan; Kalpana, P.; … - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
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Perceived quality of hospital services from the perspective of doctors and patients : an integrative model
Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
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Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction
Souki, Gustavo Quiroga; Ávila, Juliana Meire Silva de; … - In: International journal of pharmaceutical and healthcare … 16 (2022) 2, pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.; Jensen, Gail A. - In: Health economics 23 (2014) 7, pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
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Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya; Wilson, Kathryn S. - In: Journal of health organization and management 30 (2016) 7, pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705