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Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots

Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014556472

I'm no expert, but … ? : consumer use of supportive digital tools in health services

Bocking, Helen; Russell-Bennett, Rebekah; Letheren, Kate - In: Journal of service theory and practice 32 (2022) 2, pp. 105-131

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Exploring the resources associated with consumer vulnerability : designing nuanced retail hardship programs

Galvas, Charmaine; Letheren, Kate; Russell-Bennett, Rebekah - In: Journal of retailing and consumer services 57 (2020), pp. 1-11

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Black, white or grey magic? : our future with artificial intelligence

Letheren, Kate; Russell-Bennett, Rebekah; Whittaker, Lucas - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 3/4, pp. 216-232

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Are households ready to engage with smart home technology?

Mulcahy, Rory; Letheren, Kate; McAndrew, Ryan; Glavas, … - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 15/16, pp. 1370-1400

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The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability

Russell-Bennett, Rebekah; Kelly, Nick; Letheren, Kate; … - In: International journal of market research 65 (2023) 2/3, pp. 167-182

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Brace yourself! : why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media

Whittaker, Lucas; Kietzmann, Jan; Letheren, Kate; … - In: Business horizons 66 (2023) 2, pp. 277-290

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Mapping the deepfake landscape for innovation : a multidisciplinary systematic review and future research agenda

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A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability

Raciti, Maria M.; Russell-Bennett, Rebekah; Letheren, Kate - In: Journal of marketing management : JMM ; journal of the … 38 (2022) 11/12, pp. 1137-1177

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ChatGPT and service : opportunities, challenges, and research directions

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