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Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc - In: Tourism management perspectives : TMP 37 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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Impacts of service robots on service quality
Chiang, Ai-Hsuan; Trimi, Silvana - In: Service business 14 (2020) 3, pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
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Innovating with service robots in health and welfare living labs
Leminen, Seppo; Westerlund, Mika; Rajahonka, Mervi - In: International journal of innovation management 21 (2017) 8, pp. 1740013-1-24
Persistent link: https://www.econbiz.de/10011817331
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The potential for tourism and hospitality experience research in human-robot interactions
Tung, Vincent Wing Sun; Law, Chun Hung Roberts - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2498-2513
Persistent link: https://www.econbiz.de/10011777054
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Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan; Chou, Szu-Yu - In: Service business 17 (2023) 4, pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
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A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk; Ivanov, Stanislav - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
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Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria; Stagno, Emanuela; Donato, Carmela - In: The journal of services marketing 38 (2024) 3, pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305