//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Antecedent Attributes of C...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Theorie
11,949
Theory
11,753
Brand management
8,301
Markenführung
8,251
Brand image
7,170
Markenimage
7,117
USA
6,992
Deutschland
6,883
United States
6,701
Germany
6,524
Online-Handel
6,236
Online retailing
6,219
Social Web
5,956
Social web
5,953
Online-Marketing
5,328
Internet marketing
5,307
Electronic Commerce
4,903
Einzelhandel
4,810
Retail trade
4,765
E-commerce
4,742
Brand
4,493
Markenartikel
4,477
Marketingmanagement
4,034
Marketing management
4,015
Emotion
3,854
Werbewirkung
3,716
Advertising effects
3,677
Experiment
3,614
Verbraucherverhalten
3,593
Vertrauen
3,377
Confidence
3,358
Advertising
3,137
more ...
less ...
Online availability
All
Undetermined
44,944
Free
26,586
Type of publication
All
Article
86,562
Book / Working Paper
38,871
Journal
230
Other
45
Type of publication (narrower categories)
All
Article in journal
70,175
Aufsatz in Zeitschrift
70,175
Graue Literatur
9,987
Non-commercial literature
9,987
Aufsatz im Buch
9,189
Book section
9,189
Working Paper
8,551
Arbeitspapier
7,865
Hochschulschrift
4,386
research-article
4,219
Thesis
3,228
Collection of articles of several authors
1,822
Sammelwerk
1,822
Aufsatzsammlung
1,146
Case study
882
Fallstudie
882
Conference paper
750
Konferenzbeitrag
750
Bibliografie enthalten
536
Bibliography included
536
Konferenzschrift
518
Collection of articles written by one author
412
Sammlung
412
Lehrbuch
387
Dissertation u.a. Prüfungsschriften
345
Textbook
331
conceptual-paper
305
Ratgeber
298
Conference proceedings
282
Guidebook
274
Article
270
review-article
268
Reprint
235
Amtsdruckschrift
230
Government document
230
case-report
225
review
210
Handbook
155
Handbuch
155
viewpoint
111
more ...
less ...
Language
All
English
110,792
German
12,312
Undetermined
1,739
French
397
Polish
136
Spanish
124
Italian
98
Russian
44
Swedish
44
Danish
33
Dutch
26
Portuguese
23
Norwegian
22
Romanian
21
Hungarian
19
Finnish
18
Lithuanian
17
Czech
15
Slovak
10
Croatian
6
Indonesian
4
Bulgarian
3
Multiple languages
3
Slovenian
3
Serbian
3
Arabic
2
Turkish
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
174
Homburg, Christian
170
Han, Heesup
144
Huber, Frank
138
Mattila, Anna S.
132
Bauer, Hans H.
131
Herrmann, Andreas
123
Belk, Russell W.
117
Phau, Ian
107
Wiedmann, Klaus-Peter
105
Grunert, Klaus G.
103
Sheth, Jagdish N.
102
Kumar, V.
97
Grewal, Dhruv
96
Verhoef, Peter C.
91
Gierl, Heribert
86
Khare, Arpita
85
Lusk, Jayson L.
85
Usman, Osly
84
Walsh, Gianfranco
84
Foxall, Gordon R.
83
Dwivedi, Yogesh Kumar
80
Loureiro, Sandra Maria Correia
78
Spiller, Achim
78
Siciliani, Luigi
76
Laroche, Michel
75
Bagozzi, Richard P.
72
Sharma, Piyush
72
Thaichon, Park
72
Mittal, Vikas
71
Nayga, Rodolfo M.
71
Hollebeek, Linda D.
69
Paul, Justin
69
Septianto, Felix
69
Stauss, Bernd
69
Jang, Soocheong
68
Agarwal, Sumit
67
Stavins, Joanna
67
Svensson, Göran
65
Wansink, Brian
65
more ...
less ...
Institution
All
National Bureau of Economic Research
712
Springer Fachmedien Wiesbaden
213
OECD
84
IGI Global
63
Verlag Dr. Kovač
54
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
54
American Marketing Association
38
Books on Demand GmbH <Norderstedt>
36
International Energy Agency
30
European Association of Agricultural Economists - EAAE
28
Information Resources Management Association
27
International Monetary Fund
27
Edward Elgar Publishing
26
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Nomos Verlagsgesellschaft
24
World Bank
24
Université Paris-Dauphine (Paris IX)
20
Friedrich-Schiller-Universität Jena
18
Nordic Council of Ministers
18
Universität Mannheim
18
Hochschulrektorenkonferenz
17
RWTH Aachen
17
INSEAD
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
Shaker Verlag
15
Erasmus Research Institute of Management
14
HAL
14
Haufe-Lexware GmbH & Co. KG
14
World Bank Group
14
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
13
Österreichisches Institut für Wirtschaftsforschung
13
Europäische Kommission
12
Fördergesellschaft Marketing an der Universität Augsburg
12
Christian-Albrechts-Universität zu Kiel
11
Eric Cuvillier <Firma>
11
Organisation for Economic Co-operation and Development
11
Springer International Publishing
11
Harvard Graduate School of Business Administration
10
Taylor and Francis.
10
more ...
less ...
Published in...
All
Journal of business research : JBR
2,431
Journal of retailing and consumer services
2,143
International journal of hospitality management
1,145
International journal of consumer studies
782
Psychology & marketing
720
NBER working paper series
708
SpringerLink / Bücher
622
Working paper / National Bureau of Economic Research, Inc.
622
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
568
NBER Working Paper
548
The service industries journal
547
Industrial marketing management : the international journal for industrial and high-tech firms
527
Tourism management : research, policies, practice
503
Asia Pacific journal of marketing and logistics
463
Journal of Services Marketing
447
Journal of Consumer Marketing
444
Journal of travel and tourism marketing
444
The journal of services marketing
444
Management science : journal of the Institute for Operations Research and the Management Sciences
420
European journal of marketing : EJM
414
Journal of the Academy of Marketing Science
414
The journal of product & brand management
410
International journal of contemporary hospitality management
400
Journal of marketing research : JMR
400
Journal of marketing management : MM
394
Journal of marketing
392
Journal of retailing
391
The journal of brand management : an international journal
386
Cogent business & management
382
Journal of hospitality marketing & management
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Marketing intelligence & planning
345
Journal of international consumer marketing
336
Marketing letters : a journal of research in marketing
335
Journal of strategic marketing
327
International journal of retail & distribution management
322
Journal of marketing communications
322
International Journal of Retail & Distribution Management
321
more ...
less ...
Source
All
ECONIS (ZBW)
115,781
Other ZBW resources
5,467
RePEc
1,522
USB Cologne (EcoSocSci)
1,512
EconStor
1,043
BASE
263
OLC EcoSci
78
USB Cologne (business full texts)
38
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
125,708
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
2
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
3
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
4
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
5
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
7
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
8
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
9
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
10
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->