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Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu; Girish V. G. - In: International journal of hospitality management 111 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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Complaint behaviour by third parties : exploring service quality, customer satisfaction and word-of-mouth in health clubs
Moreira, António Carrizo; Freitas da Silva, Pedro Miguel - In: International journal of sport management and marketing … 16 (2016) 3/6, pp. 152-171
Persistent link: https://www.econbiz.de/10011641960
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Measurement and impact of customer experience in banking sector
Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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The impact of customer value types on customer outcomes for different retail formats
Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
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Examining the effect of perceived quality of authentic souvenir product, perceived value, and satisfaction on customer loyalty
Suttikun Chompoonut; Meeprom, Supawat - In: Cogent business & management 8 (2021) 1, pp. 1-19
product, value, satisfaction and customer loyalty that consisted of word-of-mouth and repurchase intention. A self … of perceived quality of authentic souvenir product. Additionally, perceived value and satisfaction mediated the effects …
Persistent link: https://www.econbiz.de/10012627896
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Customer loyalty intentions in broadband internet services
Murugan, Rajeswari; Rajendran, G. - In: International journal of business innovation and research 7 (2013) 4, pp. 487-503
Persistent link: https://www.econbiz.de/10010212325