Narrow search
Showing 81 - 90 of 160,031
Cover Image
A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
Cover Image
Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Cover Image
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing; Xing, Aijing; Terui, Nobuhiko - In: Service science 15 (2023) 2, pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Cover Image
Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.; Kamoche, Ken - In: Tourism economics : the business and finance of tourism … 28 (2022) 4, pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
Cover Image
Prioritizing destination attributes for optimal resource allocation : a study of Chinese tourists visiting Britain
Lin, Zhibin; Vlachos, Ilias; Ollier, Joseph - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1013-1026
Persistent link: https://www.econbiz.de/10011941834
Cover Image
An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
Cover Image
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu; Wen, Jun; Wang, Liang - In: Journal of travel and tourism marketing 35 (2018) 9, pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
Cover Image
Measuring the perceived service quality and customer satisfaction in Islamic bank windows in Libya based on structural equation modelling (SEM)
Khafafa, Ali Joma; Shafii, Zurina - In: Afro Eurasian studies 2 (2013) 1/2, pp. 56-71
Persistent link: https://www.econbiz.de/10010381661
Cover Image
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Cover Image
A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged sh...
Shin, Youngran; Vinh Van Thai - In: International journal of shipping and transport … 8 (2016) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011503711