Similar Search Results

Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10013256638

Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230

Persistent link: https://www.econbiz.de/10013257353

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

Persistent link: https://www.econbiz.de/10012643064

Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services

Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504

Persistent link: https://www.econbiz.de/10012668869

A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty

Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109

Persistent link: https://www.econbiz.de/10012395746

Important drivers for customer satisfaction : from product focus to image and service quality

Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510

Persistent link: https://www.econbiz.de/10012440307

Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance

Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012225240

Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)

Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66

Persistent link: https://www.econbiz.de/10012304449

Factors influencing customer choice in selection of banks in Kuwait

AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153

Persistent link: https://www.econbiz.de/10012309496