We explore the relation between customer satisfaction and security returns. Firms with high customer satisfaction …

relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design … significant effects on service quality and customer satisfaction. However, job satisfaction does not, which is quite different … from previous studies observed other than hotel employees in Tianjin, China. It means job satisfaction for the hotel …

the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach - Hybrid cluster …

constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer … risk factors that influence customer satisfaction for digitalized banking services and products. To do this, we carried out … on customer satisfaction, followed by 'tangibility' and 'responsiveness'. …

This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers' satisfaction …. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of … providers. Regression analysis indicates that service quality significantly affects only customer satisfaction. Price has a …

examining the impact of digitalization,as a service quality dimension, on customer satisfaction. Design … qualitydimensions, especially digitalization, on customer satisfaction in Islamic banking. Findings: The factor analysis extracted five … positive and significant relationship between the main dimensions ofcustomer service quality and customer satisfaction, except …

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the … of the employee-related paths that lead to customer satisfaction in call centres. The study employs data from 109 call … pay off in terms of improving the elusive phenomenon of customer satisfaction within call centres. …

service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system … perspectives, this study examined what drives customers' satisfaction with banks' SST and further assesses their influence on … are strong drivers of SST satisfaction and other marketing bottom lines. Surprisingly, perceived usefulness was found not …

) usage, product innovation, and customer satisfaction. The general problem was the lack of evidence indicating the use of CRM … the beneficial use of a CRM system for customer satisfaction and product innovation. Data were gathered through sur …-tion between the use of CRM system and customer satisfaction. They indicated the use of CRM system could improve the relationship …

satisfaction in the airsoft industry. This empirical paper aims at answering a question "Which factors influence satisfaction of … that value co-creators' country of origin has a positive impact on customers' satisfaction. A case study approach of an …'s value proposition and its influence on their satisfaction were investigated. The study contributes to the value creation …