Purpose The purpose of this study is to explore the behavioral intention of the employees to adopt artificial intelligence (AI) integrated customer relationship management (CRM) system in Indian organizations. Design/methodology/approach To identify the factors impacting the behavioral intention...

Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback. Objectives: Customers'...

In order to increase and develop overall performance of Modern Network Grids in Smart Cities of India with acceptable levels of security and privacy, the internal and external factors which substantially affect the performance of network grids in Smart Cities without jeopardizing privacy and...

Purpose: The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business process. Design/methodology/approach: The factors critical for adoption of AI-integrated CRM system for...

Purpose: This study aims to identify the business benefit of and factors affecting the use of social customer relationship management (SCRM) in Indian organizations. Design/methodology/approach: Building on theoretical foundations, a conceptual model of factors affecting SCRM in Indian...

Purpose: The purpose of this study is to analyze the impact of ethics and technology towards safety of internet of things (IoT)-enabled system in smart cities of India (SCI). Design/methodology/approach: The determinants that would impact on securing IoT-enabled system in SCI have been...