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Last-mile distribution planning for fruit-and-vegetable cold chains

Hsiao, Yu-Hsiang; Chen, Mu-Chen; Lu, Kuan-Yu; Chin, … - In: The International Journal of Logistics Management 29 (2018) 3, pp. 862-886

Purpose: The purpose of this paper is to formulate and solve a last-mile distribution plan problem with concern for the quality of fruits and vegetables in cold chains. Design/methodology/approach: The vehicle routing problem with time windows (VRPTW) is extended based on the characteristics of...

Persistent link: https://www.econbiz.de/10012069980

The self-learning particle swarm optimization approach for routing pickup and delivery of multiple products with material handling in multiple cross-docks

Chen, Mu-Chen; Hsiao, Yu-Hsiang; Reddy, Reddivari Himadeep - In: Transportation research / E : an international journal 91 (2016), pp. 208-226

Persistent link: https://www.econbiz.de/10011598392

Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience

Hsu, Chia-lin; Chen, Mu-Chen; Chang, Kuo-chien; Chao, … - In: International journal of operations & production … 30 (2010) 5/6, pp. 508-525

Persistent link: https://www.econbiz.de/10003989969

Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel

Chang, Kuo-chien; Chen, Mu-Chen - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 1-27

Persistent link: https://www.econbiz.de/10008986655

Applying a Kansei engineering-based logistics service design approach to developing international express services

Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International journal of physical distribution & … 45 (2015) 6, pp. 618-646

Persistent link: https://www.econbiz.de/10011376634

Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions

Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin; Kuo, Nien-te - In: Total quality management & business excellence : an … 23 (2012) 8, pp. 913-930

Persistent link: https://www.econbiz.de/10009625431

Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector

Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631

Persistent link: https://www.econbiz.de/10008758180

The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators

Hsu, Chia-lin; Chang, Kuo-chien; Chen, Mu-Chen - In: Information systems and e-business management : ISeB 10 (2012) 4, pp. 549-570

Persistent link: https://www.econbiz.de/10009673944

Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model

Chen, Mu-Chen; Chang, Kuo-chien; Hsu, Chia-lin; Yang, … - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 386-410

Persistent link: https://www.econbiz.de/10009269504

How green marketing, perceived motives and incentives influence behavioral intentions

Chang, Kuo-Chien; Hsu, Chia-Lin; Hsu, Ya-Ti; Chen, Mu-Chen - In: Journal of retailing and consumer services 49 (2019), pp. 336-345

Persistent link: https://www.econbiz.de/10012026003