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Customer experience journeys : loyalty loops versus involvement spirals

Siebert, Anton; Gopaldas, Ahir; Lindridge, Andrew; … - In: Journal of marketing 84 (2020) 4, pp. 45-66

Persistent link: https://www.econbiz.de/10012231616

Status demotion in hierarchical loyalty programs : effects of payment source

Ramaseshan, B.; Stein, Alisha; Rabbanee, Fazlul K. - In: The service industries journal 36 (2016) 9/10, pp. 375-395

Persistent link: https://www.econbiz.de/10011579171

Antecedents and consequences of customer loyalty in Qatar

Bhuian, Shahid N.; Al Balushi, Maha Khamis; Butt, Irfan - In: Journal for global business advancement : JGBA 11 (2018) 1, pp. 41-63

Persistent link: https://www.econbiz.de/10011941152

Pirates, ghosts, and customer loyalty : reviewing the dark ride experience

Langhof, Jan G.; Güldenberg, Stefan - In: Tourism management perspectives : TMP 31 (2019), pp. 398-420

Persistent link: https://www.econbiz.de/10012113075

Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty

Al Naimi, Husam; Al Khasawneh, Mohammad Hamdi - In: International journal of electronic marketing and … 8 (2017) 3, pp. 185-211

Persistent link: https://www.econbiz.de/10011849090

Mediating effect of customers' trust between the association of corporate social responsibility and customers' loyalty

Afridi, Sajjad Ahmad; Gul, Sajida; Haider, Maqsood; … - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 214-228

Corporate social responsibility plays a significant role in getting sustainable edge over competitors, gaining profits and enhancing business affairs with customers. The purpose of the study is to analyze the perception of consumers regarding the CSR and its impact on customers' loyalty while...

Persistent link: https://www.econbiz.de/10011934160

The relationship between casino corporate social responsibility and casino customer loyalty

Chen McCain, Shiang-Lih; Lolli, Jeffrey C.; Liu, Emma; … - In: Tourism economics : the business and finance of tourism … 25 (2019) 4, pp. 569-592

Persistent link: https://www.econbiz.de/10012182076

The effect of consumer learning on customer loyalty : a study on BRI customers in Southeast Sulawesi

Payangan, Otto Randa - In: International journal of applied behavioral economics : … 9 (2020) 1, pp. 41-53

Persistent link: https://www.econbiz.de/10012212560

A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty

Tsai, Henry; Hsu, Cathy H. C.; Lee, Louisa Yee-Sum - In: Journal of travel and tourism marketing 34 (2017) 7, pp. 986-1000

Persistent link: https://www.econbiz.de/10011758768

The battle for customer loyalty : an examination of customer loyalty in the goods and services domain

Boakye, Kwabena G.; Blankson, Charles; Prybutok, Victor R. - In: Quality management journal : QMJ 24 (2017) 4, pp. 21-34

Persistent link: https://www.econbiz.de/10011764220