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Marketing
25
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20
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15
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13
Customer satisfaction
11
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7
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7
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English
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Palmer, Adrian
112
Bejou, David
34
Koenig-Lewis, Nicole
17
O'Neill, Martin
10
Hartley, Bob
8
Wray, Barry
5
Bejou, Azam
4
Ackermann, Claire-Lise
3
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3
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3
Iyer, Gopalkrishnan R.
3
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3
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2
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2
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2
Charters, Steven
2
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2
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2
Huo, Qunying
2
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2
Kanjilal, Debjani
2
Keiningham, Timothy
2
Mathel, Virginie
2
McCole, Patrick
2
Moll, Alexander
2
O’Neill, Martin
2
Ponsonby, Sharon
2
Rakowski, James P.
2
Ting, Lucy
2
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2
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1
Bhatnagar, Namita
1
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1
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1
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1
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1
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1
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1
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Journal of marketing management : MM
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13
The journal of services marketing
12
Journal of Services Marketing
9
Tourism management : research, policies, practice
5
European Journal of Marketing
3
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3
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3
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2
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2
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Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
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2
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2
CIM practice & revision kit / Professional certificate in marketing
1
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1
Destination branding : creating the unique destination proposition
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
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ECONIS (ZBW)
59
OLC EcoSci
39
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21
Other ZBW resources
20
RePEc
1
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31
Principles of services marketing
Palmer, Adrian
-
2001
-
3. ed.
Persistent link: https://www.econbiz.de/10004750994
Saved in:
32
Principles of services marketing
Palmer, Adrian
-
2008
-
5th ed.
Persistent link: https://www.econbiz.de/10013469472
Saved in:
33
Principles of marketing
Palmer, Adrian
-
2000
-
1. publ.
Persistent link: https://www.econbiz.de/10001483556
Saved in:
34
Principles of services marketing
Palmer, Adrian
-
2008
-
5. ed.
Persistent link: https://www.econbiz.de/10004897146
Saved in:
35
Introduction to marketing : theory and practice
Palmer, Adrian
-
2009
-
2. ed.
Persistent link: https://www.econbiz.de/10004926599
Saved in:
36
Introduction to marketing : theory and practice
Palmer, Adrian
-
2012
-
3. ed.
Persistent link: https://www.econbiz.de/10009528553
Saved in:
37
Principles of services marketing
Palmer, Adrian
-
2011
-
6. ed.
Persistent link: https://www.econbiz.de/10008827436
Saved in:
38
Objectives of customer centric approaches in relationship marketing
Aksoy, Lerzan
;
Keiningham, Timothy
;
Bejou, David
- In:
Profit maximization through customer relationship …
,
(pp. 1-8)
.
2008
Persistent link: https://www.econbiz.de/10003754187
Saved in:
39
Customer selection and prioritization : the optimal resource allocation approach to maximizing customer value
Bhatnagar, Namita
;
Maryott, Kiersten
;
Bejou, David
- In:
Profit maximization through customer relationship …
,
(pp. 117-130)
.
2008
Persistent link: https://www.econbiz.de/10003754265
Saved in:
40
Customer lifetime value : reshaping the way we manage to maximize profits
Bejou, David
(
ed.
);
Keiningham, Timothy
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003469119
Saved in:
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