Similar Search Results

Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs

Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199

Persistent link: https://www.econbiz.de/10009787387

Understanding the formation of e-loyalty based on a dedication-constraint perspective

Hung, I-Hua; Chou, Shih-Wei - In: Journal of organizational computing and electronic commerce 27 (2017) 1, pp. 48-65

Persistent link: https://www.econbiz.de/10011671828

Will they pitch or will they switch? : Comparing Chinese and American consumers

Krishen, Anjala S.; Hu, Han-Fen - In: Psychology & marketing 35 (2018) 3, pp. 210-219

Persistent link: https://www.econbiz.de/10011970157

Unraveling the customer education paradox : when, and how, should firms educate their customers?

Bell, Simon J.; Auh, Seigyoung; Eisingerich, Andreas B - In: Journal of service research : JSR 20 (2017) 3, pp. 306-321

Persistent link: https://www.econbiz.de/10011736772

Study of social ties as one kind of switching costs : a new typology

Shi, Wenhua; Ma, Jianmei; Ji, Chen - In: The journal of business & industrial marketing 30 (2015) 5, pp. 648-661

Persistent link: https://www.econbiz.de/10011341886

Investigating temporal effects of risk perceptions and satisfaction on customer loyalty

Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273

Persistent link: https://www.econbiz.de/10010359565

The Moderating Effect of Switching Costs on the Relationship between Customer Satisfaction and Customer Loyalty in an Industrial Context : An Empirical Analysis

Machado, Luís - 2014

This research examines the relationship between customer satisfaction and customer loyalty in an industrial context. The purpose of the research is to understand and explain better the antecedents of customer loyalty as well as an under-studied moderating effect, namely, switching costs. Toward...

Persistent link: https://www.econbiz.de/10013058114

A relational study on satisfaction, loyalty, switching cost & word of mouth : a study of Islamic Bank in Bangladesh

Roy, Mihir Kumar; Parvez, Shahriar; Zohora, Fatema Tuz; … - In: Bangladesh journal of political economy 35 (2019) 1, pp. 519-540

Persistent link: https://www.econbiz.de/10012308165

Internet banking, customer perceived value and loyalty : the role of switching costs

Rahi, Samar; Mazuri Abd Ghani - In: Inventi impact: retailing & consumer services (2017) 2, pp. 61-67

Persistent link: https://www.econbiz.de/10011752818

The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market

Kim, Kyungah; Kim, Junghun - In: Journal of retailing and consumer services 77 (2024), pp. 1-9

Persistent link: https://www.econbiz.de/10014462320