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Service capacity and price promotion wars
Bae, Junhyun; Chen, Li; Yao, Shiqing - In: Management science : journal of the Institute for … 68 (2022) 12, pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal; Al-Karaghouli, Wafi; Minov, Stanimir; … - In: Information systems management 37 (2020) 1, pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
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The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar; Amir, Huma; Ahmed, Masood - In: Journal of marketing for higher education 34 (2024) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda; Benedicktus, Ray L.; … - In: Journal of business research : JBR 63 (2010) 1, pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
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Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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Brand equity, satisfaction, and switching costs : an examination of effects in the business-to-business setting
Biedenbach, Galina; Bengtsson, Maria; Marell, Agneta - In: Marketing intelligence & planning 33 (2015) 2, pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
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Do financial restatements lead to auditor changes?
Mande, Vivek; Son, Myungsoo - In: Auditing : a journal of practice & theory 32 (2013) 2, pp. 119-145
Persistent link: https://www.econbiz.de/10009751184
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The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga - In: Journal of air transport management 25 (2012), pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187