Similar Search Results

Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam

Van Dat Tran; Nhat Minh Trang Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 517-526

Persistent link: https://www.econbiz.de/10012670935

Factors affecting individual customer satisfaction with the service quality of Vietnamese banks

Dong Van Vu; Lien Thi Thuy Le; Thang Quoc Nguyen; … - In: International journal of management concepts and … 14 (2021) 3, pp. 193-211

Persistent link: https://www.econbiz.de/10012671185

Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

Investigating the effect of service quality on bank customers' satisfaction in Bangladesh

Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829

Persistent link: https://www.econbiz.de/10012671489

Customer satisfaction in hotel services : a case study of Thanh Hoa Province, Vietnam

Quang Hieu Le; Thanh Xuan Thi Nguyen; Thanh Thuy Thi Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 919-927

Persistent link: https://www.econbiz.de/10012671513

The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator

Goeltom, Vasco Adato H.; Kristiana, Yustisia; Juliana, J.; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 967-976

Persistent link: https://www.econbiz.de/10012671847

Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda

Manyaga, Fawz; Hacıoğlu, Ümit - 2021

Persistent link: https://www.econbiz.de/10012659314

Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction

Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...

Persistent link: https://www.econbiz.de/10012662129

What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions

Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135

Persistent link: https://www.econbiz.de/10012583822

Influence of self-service technology (SST) servicequality dimensions as a second-order factor onperceived value and customer satisfaction in amobile banking application

Leon, Myra V. de; Atienza, Ringgold P.; Susilo, Daniel - In: Cogent business & management 7 (2020) 1, pp. 1-17

Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...

Persistent link: https://www.econbiz.de/10012626622