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Measuring perceived service qu...
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Showing
11
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11
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
12
A study of the relationship between total quality management and business performance in the
banking
sector
Tagger, Sukhjinder Singh
;
Gupta, Munish
- In:
International journal of business competition and …
7
(
2020
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
Saved in:
13
Establishment of a performance-evaluation model for service quality in the
banking
industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
14
Service quality dimensions of hybrid services
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 404-424
Persistent link: https://www.econbiz.de/10008662241
Saved in:
15
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
16
Improving service performance in
banking
using quality adjusted data envelopment analysis
Kopecsni, Juraj
-
2010
will apply to a set of micro-data from a Czech commercial bank branch network. In the
banking
sector, providing services …
Persistent link: https://www.econbiz.de/10008655621
Saved in:
17
Bank service quality (BSQ) index : an indicator of service performance
Abdullah, Firdaus
;
Suhaimi, Rosita
;
Saban, Gluma
; …
- In:
International journal of quality & reliability management
28
(
2011
)
5
,
pp. 542-555
Persistent link: https://www.econbiz.de/10009230305
Saved in:
18
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
19
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
20
Measuring service quality of conventional and Islamic banks : a comparative analysis
Amat Taap Manshor
;
Chong, Siong Choy
;
Kumar, Mukesh
; …
- In:
International journal of quality & reliability management
28
(
2011
)
8
,
pp. 822-840
Persistent link: https://www.econbiz.de/10009405411
Saved in:
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