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Dimensions of service quality and service climate: a study of bank customers and employees in four local Malaysian banks

Ab. Wahab, Norailis - 2009

In spite of the rapid growth and internalization of banking services in particular, managers first need to correctly identify the antecedents of what the local consumer perceives as service quality and its link to service climate, thus the strengths of this relationship would be beneficial as a...

Persistent link: https://www.econbiz.de/10009465913

Conditions for service climate in Brazilian organizations

Rosa Veloso, Elza Fátima; Cunha da Silva, Rodrigo; … - In: Latin American business review : journal of the … 16 (2015) 1, pp. 45-61

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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels

Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368

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Linking service climate to customer loyalty

Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414

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A service climate synthesis and future research agenda

Bowen, David E.; Schneider, Benjamin - In: Journal of service research : JSR 17 (2014) 1, pp. 5-22

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Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants

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Investigating work engagement in the service environment

Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499

Persistent link: https://www.econbiz.de/10010198121

Investigating work engagement in the service environment

Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499

Persistent link: https://www.econbiz.de/10010198143

Engaging leaders in the eyes of the beholder : on the relationship between transformational leadership, work engagement, service climate, and self-other agreement

Kopperud, Karoline Hofslett; Martinsen, Øyvind; … - In: Journal of leadership & organizational studies : JLOS; … 21 (2014) 1, pp. 29-42

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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement

Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128

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