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A longitudinal comparison of c...
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Stauss, Bernd
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Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
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Su, LuJun
18
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Amin, Muslim
17
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17
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Books on Demand GmbH <Norderstedt>
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Nomos Verlagsgesellschaft
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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ISM University of Management and Economics
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Journal of retailing and consumer services
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International journal of hospitality management
363
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314
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Journal of Services Marketing
184
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Tourism management : research, policies, practice
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of contemporary hospitality management
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European Journal of Marketing
108
International Journal of Bank Marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Cogent business & management
103
Services marketing quarterly
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Journal of air transport management
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Service business
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The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
International Journal of Contemporary Hospitality Management
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Industrial marketing management : the international journal for industrial and high-tech firms
76
Journal of the Academy of Marketing Science
74
Journal of service management
70
Journal of strategic marketing
69
Total quality management & business excellence
67
SpringerLink / Bücher
66
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
International journal of services and operations management
64
International Journal of Quality & Reliability Management
63
The TQM Magazine
62
European journal of marketing : EJM
61
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
International journal of quality & reliability management
59
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Other ZBW resources
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RePEc
538
USB Cologne (EcoSocSci)
426
EconStor
144
BASE
76
USB Cologne (business full texts)
32
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1
A longitudinal comparison of customer satisfaction and customer-company identification in a service context
Huang, Min-Hsin
;
Cheng, Zhao-Hong
- In:
Journal of service management
27
(
2016
)
5
,
pp. 730-750
Persistent link: https://www.econbiz.de/10011553126
Saved in:
2
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
3
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
4
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
5
The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
6
Antecedents and effects of customer-service employee attachements on customer-companyx identification and word-of-mouth : the case of Cheong in South Korea
Cho, Seong Do
;
Kim, Kyoungeun
;
Kim, Daekwan
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
1
,
pp. 91-105
Persistent link: https://www.econbiz.de/10010519573
Saved in:
7
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
8
Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-feng
;
Kwan, Ho-yan
- In:
International journal of hospitality management
43
(
2014
),
pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
Saved in:
9
The importance of CSR in forming customer-company identification and long-term loyalty
Huang, Min-Hsin
;
Cheng, Zhao-Hong
;
Chen, I-Chun
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 63-72
Persistent link: https://www.econbiz.de/10011615657
Saved in:
10
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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