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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21

Persistent link: https://www.econbiz.de/10011528470

Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling

Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118

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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91

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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry

Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488

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Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value

Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490

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Attitudinal and behavioral loyalty amongst casino players in Macau

Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321

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The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective

Shen, Chao; Yahya, Yazkhiruni - In: Journal of air transport management 91 (2021), pp. 1-10

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Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts

Ji, Chunli; Prentice, Catherine - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

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The influence of gaming and non-gaming experience on customers' response to the casino

Prentice, Catherine; Ji, Chunli; Li, Kefang - In: Journal of vacation marketing 28 (2022) 4, pp. 455-468

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AN EXPLORATORY STUDY INTO BUYER AND SUPPLIER RELATIONSHIP PROBLEMS, CAUSES, CONTROL STRATEGIES AND EFFECTS IN SAUDI ARABIAN COMPANIES

Miralam, Mohammad - 2011

Around the world, companies are rapidly moving towards outsourcing to enhance their competitive position in the market … management and higher expectations from more discriminating and demanding customers (Lyons and Krachenberg, 1990). An outsourcing … factor to achieve successful outsourcing operations.This research studies the buyer and supplier relationship in each …

Persistent link: https://www.econbiz.de/10009466010