Narrow search
Showing 61 - 70 of 24,378
Cover Image
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot; Sarkar, Abhigyan; Balaji, M. S. - In: Journal of business research : JBR 121 (2020), pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Cover Image
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup; Chua, Bee-Lia; Lee, Sanghyeop; Koo, Bonhak - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Cover Image
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth; Kher, Hemant V.; Bernard, Shaniel - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Cover Image
An empirical analysis of service quality factors pertaining to ocean freight forwarding services
Subhashini, S.; Preetha, S. - In: Maritime business review 3 (2018) 3, pp. 276-289
Persistent link: https://www.econbiz.de/10012256555
Cover Image
Examining paid mobile application customer loyalty : the moderating effect of switching costs
Wu, Wen-tsung; Chen, Chie-bein; Chang, Chiao-chen - In: Business and Economic Research : BER 6 (2016) 2, pp. 100-117
Persistent link: https://www.econbiz.de/10011575439
Cover Image
Outcome quality in participant sport and recreation service quality models : empirical results from public aquatic centres in Australia
Howat, Gary; Assaker, Guy - In: Sport management review 19 (2016) 5, pp. 520-535
Persistent link: https://www.econbiz.de/10011624397
Cover Image
Examining how country image influences destination image in a behavioral intentions model : the cases of Lloret de Mar (Spain) and Cancun (Mexico)
Palau i Saumell, Ramon; Coll, Santiago Forgas; … - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 949-965
Persistent link: https://www.econbiz.de/10011627370
Cover Image
Athlete satisfaction with a major multi-sport event : the importance of social and cultural aspects
MacIntosh, Eric W.; Parent, Milena M. - In: International journal of event and festival management 8 (2017) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011721590
Cover Image
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Cover Image
Sustainability, value, and satisfaction : model testing and cross-validation in tourist destinations
Iniesta-Bonillo, M. Angeles; Sánchez-Fernández, David; … - In: Journal of business research : JBR 69 (2016) 11, pp. 5002-5007
Persistent link: https://www.econbiz.de/10011589080