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The role of trust in customer...
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5,638
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4,810
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4,786
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3,810
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Bruhn, Manfred
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107
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Fehr, Ernst
49
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49
Svensson, Göran
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46
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44
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39
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33
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32
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Van den Poel, Dirk
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Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Kumar, Vikas
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Eggert, Andreas
30
Grewal, Dhruv
30
Ockenfels, Axel
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Reichwald, Ralf
30
Sheth, Jagdish N.
30
Töpfer, Armin
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Springer Fachmedien Wiesbaden
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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Max-Planck-Institut für Ökonomik, Max-Planck-Gesellschaft
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IESE Business School, Universidad de Navarra
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University of Western Sydney
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Psychology & marketing
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Marketing intelligence & planning
110
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108
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107
International Journal of Bank Marketing
105
Journal of business ethics : JOBE
103
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102
European journal of marketing : EJM
99
Services marketing quarterly
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94
Europäische Hochschulschriften / 5
93
MPRA Paper
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
88
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71
Attitudinal loyalty and
trust
in entrepreneurship : building new relationships
Prause, Gunnar
;
Mendez, Marcelo Mendez
;
Garcia-Agreda, …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
Saved in:
72
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
73
Exploring two explanations of loyalty in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
74
Managing relationship marketing in the food service industry
Firdaus, Abdullah
;
Kanyan, Agnes
- In:
Marketing intelligence & planning
32
(
2014
)
3
,
pp. 293-310
Persistent link: https://www.econbiz.de/10010380727
Saved in:
75
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
76
The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty : the mediating role of
trust
and cognitive dissonance
Sharifi, Seyed Shahin
;
Esfidani, Mohammad Rahim
- In:
International journal of retail & distribution management
42
(
2014
)
6
,
pp. 553-575
Persistent link: https://www.econbiz.de/10010386524
Saved in:
77
How to recover
trust
in the banking industry? : a game theory approach to empirical analyses of bank and corporate customer relationships
Dahlstrom, Robert
;
Nygaard, Arne
;
Kimasheva, Maria
; …
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 268-278
Persistent link: https://www.econbiz.de/10010387146
Saved in:
78
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
79
Foundations of
trust
, interpersonal relationships and communities
Merzoni, Guido
;
Trombetta, Federico
- In:
Rivista internazionale di scienze sociali
120
(
2012
)
3
,
pp. 295-311
Persistent link: https://www.econbiz.de/10010200247
Saved in:
80
Exploring relationship marketing in membership associations
Vincent, Nathan A.
;
Webster, Cynthia M.
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1622-1640
Persistent link: https://www.econbiz.de/10010201744
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