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Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh; Nika, Abid Suhail - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
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Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10013204447
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Loyalty and public transit : a quantitative systematic review of the literature
Silveira, Thiago Carvalho dos Reis; Romano, Cezar Augusto; … - In: Transport reviews : a transnational transdisciplinary … 42 (2022) 3, pp. 362-383
Persistent link: https://www.econbiz.de/10013281050
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The role of perceiveed quality and satisfaction in explaining customer brand loyalty : mobile phone service in Jordan
Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of business innovation and research 7 (2013) 4, pp. 393-413
Persistent link: https://www.econbiz.de/10010212405
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Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
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Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando; Oliveira, Tiago; Yanaze, Mitsuru - In: International journal of services and operations … 36 (2020) 3, pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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Relevance of the higher-order brand love prototype in a service context
Rios, Rosa E.; Riquelme, Hernan E.; Sinno, Abdulaziz - In: Review of marketing science 18 (2020) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10012298663
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The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene; Šerić, Maja; Ruiz-Molina, María Eugenia - In: The journal of brand management : an international journal 24 (2017) 2, pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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Service quality experience and customers' behavioural intentions in active sport tourism
Romiti, Anna; Sarti, Daria - In: Modern economy 7 (2016) 12, pp. 1361-1384
Persistent link: https://www.econbiz.de/10011647022