//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Interrelationships among quali...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,440
Dienstleistungsqualität
20,524
Customer satisfaction
6,607
Kundenzufriedenheit
6,391
Consumer behaviour
4,696
Konsumentenverhalten
4,633
Relationship marketing
4,375
Beziehungsmarketing
4,335
Qualitätsmanagement
2,602
Quality management
2,563
Wirtschaftsprüfung
2,447
Financial audit
2,445
Krankenhaus
2,086
Hospital
2,078
Health care
1,680
Gesundheitsversorgung
1,593
USA
1,424
United States
1,402
Gesundheitswesen
1,294
Health care system
1,276
Product quality
1,199
Produktqualität
1,187
service quality
1,170
Customer service
1,163
Theorie
1,136
Theory
1,134
Kundenservice
1,105
Dienstleistungssektor
1,036
Service industry
1,034
Germany
945
Deutschland
942
Loyalty
827
Hotel industry
798
Hotellerie
796
Beschwerdemanagement
794
Complaint management
794
Online retailing
722
Online-Handel
722
Schule
721
School
720
more ...
less ...
Online availability
All
Undetermined
9,715
Free
5,778
Type of publication
All
Article
18,199
Book / Working Paper
6,284
Other
22
Journal
14
Type of publication (narrower categories)
All
Article in journal
15,001
Aufsatz in Zeitschrift
15,001
Graue Literatur
1,691
Non-commercial literature
1,691
Working Paper
1,471
Arbeitspapier
1,401
Aufsatz im Buch
1,081
Book section
1,081
research-article
989
Hochschulschrift
524
Thesis
443
Collection of articles of several authors
228
Sammelwerk
228
Conference paper
169
Konferenzbeitrag
169
Case study
156
Fallstudie
156
Article
142
Aufsatzsammlung
102
case-report
96
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
conceptual-paper
46
review-article
42
viewpoint
36
review
30
Reprint
18
Lehrbuch
17
Textbook
15
Guidebook
14
Ratgeber
14
Systematic review
14
Übersichtsarbeit
14
Conference Paper
13
more ...
less ...
Language
All
English
22,048
German
1,377
Undetermined
961
French
44
Spanish
37
Lithuanian
16
Italian
13
Russian
11
Indonesian
6
Swedish
6
Polish
5
Finnish
4
Portuguese
4
Czech
3
Danish
3
Dutch
3
Croatian
1
Hungarian
1
Romanian
1
Slovak
1
Vietnamese
1
more ...
less ...
Author
All
Siciliani, Luigi
97
Propper, Carol
61
Straume, Odd Rune
55
Han, Heesup
51
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Mattila, Anna S.
43
Rivkin, Steven G.
43
Gravelle, Hugh
41
Prybutok, Victor R.
41
Brekke, Kurt R.
39
Prentice, Catherine
34
Shahin, Arash
33
Staiger, Douglas
31
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Gaynor, Martin
27
Rockoff, Jonah E.
27
Sharma, Piyush
27
Usman, Osly
27
Van Reenen, John
27
Figlio, David N.
26
Gil Saura, Irene
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Wong, IpKin Anthony
23
Knechel, W. Robert
22
Bloom, Nicholas
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Balaji, M. S.
20
Das, Jishnu
20
Kain, John F.
20
Milcent, Carine
20
Benkenstein, Martin
19
McFadden, Kathleen L.
19
more ...
less ...
Institution
All
National Bureau of Economic Research
177
Economics Research, World Bank Group
40
OECD
36
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
International Monetary Fund (IMF)
26
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
eSocialSciences
17
Université Paris-Dauphine (Paris IX)
13
World Bank Group
12
Philippine Institute for Development Studies (PIDS), Government of the Philippines
10
Institute for the Study of Labor (IZA)
9
Mathematica Policy Research
9
Verlag Dr. Kovač
9
HAL
8
Nomos Verlagsgesellschaft
8
C.E.P.R. Discussion Papers
7
Europäische Kommission
6
Industrial Relations Section, Department of Economics
6
Siauliai University
6
University of British Columbia - Centre for Health Services and Policy Research.
6
Centre for Market and Public Organisation (CMPO), University of Bristol
5
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
5
OECD / International Transport Forum
5
Taylor and Francis.
5
University of Western Sydney
5
Vytautas Magnus University
5
CESifo
4
Centre for Health Economics, Department of Economics and Related Studies
4
Department of Economics, Florida State University
4
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
4
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Helseøkonomisk Forskningsprogram (HERO), Universitetet i Oslo
4
ISM University of Management and Economics
4
International Institute of Social and Economic Sciences
4
Tilburg University, Center for Economic Research
4
more ...
less ...
Published in...
All
International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
297
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Journal of hospitality marketing & management
146
Services marketing quarterly
145
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
128
International journal of quality & reliability management
120
Health care management review : HCM review
115
International journal of productivity and quality management : IJPQM
115
Cogent business & management
114
International journal of quality and service sciences
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
101
Journal of service management
96
Discussion paper series / IZA
94
Quality management journal : QMJ
94
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
more ...
less ...
Source
All
ECONIS (ZBW)
21,813
Other ZBW resources
1,292
RePEc
1,015
EconStor
232
BASE
129
USB Cologne (EcoSocSci)
37
ArchiDok
1
more ...
less ...
Showing
31
-
40
of
24,519
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh
;
Nika, Abid Suhail
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
Saved in:
32
Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu
;
Pulawan, I
;
Santin, Ni
- In:
Montenegrin journal of economics
18
(
2022
)
1
,
pp. 47-60
Persistent link: https://www.econbiz.de/10013204447
Saved in:
33
Loyalty
and public transit : a quantitative systematic review of the literature
Silveira, Thiago Carvalho dos Reis
;
Romano, Cezar Augusto
; …
- In:
Transport reviews : a transnational transdisciplinary …
42
(
2022
)
3
,
pp. 362-383
Persistent link: https://www.econbiz.de/10013281050
Saved in:
34
The role of perceiveed quality and satisfaction in explaining customer brand
loyalty
: mobile phone service in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 393-413
Persistent link: https://www.econbiz.de/10010212405
Saved in:
35
Quality-satisfaction-
loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
36
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
37
Relevance of the higher-order brand love prototype in a service context
Rios, Rosa E.
;
Riquelme, Hernan E.
;
Sinno, Abdulaziz
- In:
Review of marketing science
18
(
2020
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012298663
Saved in:
38
The causal relationship between store equity and
loyalty
: testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
39
The effect of tourist relationship perception on destination
loyalty
at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
40
Service quality experience and customers' behavioural intentions in active sport tourism
Romiti, Anna
;
Sarti, Daria
- In:
Modern economy
7
(
2016
)
12
,
pp. 1361-1384
Persistent link: https://www.econbiz.de/10011647022
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->