A Five-Component Customer Commitment Model : Implications for Repurchase Intentions in Goods and Services Industries
Year of publication: |
2015
|
---|---|
Authors: | Keiningham, Timothy L. |
Other Persons: | Frennea, Carly (contributor) ; Aksoy, Lerzan (contributor) ; Alexander (contributor) ; Mittal, Vikas (contributor) |
Publisher: |
[2015]: [S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services |
Extent: | 1 Online-Ressource (18 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Service Research, 1-18, 2015 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2015 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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