Role of web site design quality in satisfaction and word of mouth generation
Year of publication: |
2012
|
---|---|
Authors: | Ha, Young ; Im, Hyunjoo |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 23.2012, 1, p. 79-96
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Internet | Web sites | Consumer behaviour | Women | Electronic commerce | Word of mouth | eWOM | Web site design | Emotions | Customer satisfaction |
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