Service quality effecton satisfaction and word of mouth in the health care industry
Year of publication: |
2009
|
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Authors: | Chaniotakis, Ioannis E. ; Lymperopoulos, Constantine |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 2, p. 229-242
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Subject: | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Konsumentenverhalten | Consumer behaviour |
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