The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Year of publication: |
2014
|
---|---|
Authors: | Ro, Heejung ; Olson, Eric D. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 67.2014, 6, p. 1162-1169
|
Publisher: |
Elsevier |
Subject: | Gay | Service recovery | Justice | Stigma-consciousness |
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