//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Psychology & marketing"
~subject:"Arbeitspsychologie"
~subject:"Customer service"
~subject:"Personality psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Salespersons"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Arbeitspsychologie
Customer service
Personality psychology
Salespeople
36
Verkaufspersonal
36
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
8
Konsumentenverhalten
8
Selling
8
Verkauf
8
Arbeitszufriedenheit
7
Job satisfaction
7
Arbeitsverhalten
6
Customer satisfaction
6
Kundenzufriedenheit
6
Work behaviour
6
Dienstleistungsqualität
5
Kundenservice
5
Persönlichkeitspsychologie
5
Service quality
5
Arbeitsleistung
4
Einzelhandel
4
Emotion
4
Führungsstil
4
Job performance
4
Leadership style
4
Retail trade
4
Sales behaviour
4
Verkaufsverhalten
4
Customer orientation
3
Dienstleistungssektor
3
Erfolgsfaktor
3
Service industry
3
Stress
3
Success factor
3
USA
3
United States
3
Work stress
3
Arbeitsgruppe
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Babakus, Emin
1
Balaji, M. S.
1
Bouzari, Mona
1
Chen, Annie Huiling
1
Chow, Cheris W. C.
1
Dimitriadis, Sergios
1
Feng, Jie
1
Ferrín, Pilar Fernández
1
Fu, Xiaoxiao
1
Geng, Zizhen
1
Harris, Lloyd C.
1
He, Hongwei
1
Huang, Zhuowei
1
Hung, Kuang-peng
1
Jha, Subhash
1
Karatepe, Osman M.
1
Liu, Chao
1
Liu, Xinmei
1
Loi, Raymond
1
Marín, Longinos
1
Miao, Li
1
Panagopoulos, Nikolaos
1
Park, Jihye
1
Peng, Norman
1
Ruiz de Maya, Salvador
1
Varela González, José A.
1
Vilela, Belén Bande
1
Wang, Weiyue
1
Xu, Angela J.
1
Yavas, Ugur
1
Yi, Youjae
1
Zhao, Chen
1
Zhu, Ting Ting
1
Zhu, Weichun
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of contemporary hospitality management
Psychology & marketing
The journal of personal selling & sales management : JPSSM
17
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of business research : JBR
10
Journal of retailing and consumer services
8
Journal of marketing theory and practice
7
Journal of retailing
6
Journal of service research : JSR
6
The service industries journal
6
International journal of hospitality management
4
Journal of personal selling & sales management
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
SpringerLink / Bücher
4
The journal of business & industrial marketing
4
Gabler Edition Wissenschaft
3
Academy of Management journal : AMJ
2
European journal of marketing
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of Asia Business Studies
2
Journal of marketing theory and practice : JMTP
2
Journal of service management
2
Marketing : journal of research and management
2
Service business
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
American journal of business : applying research to practice ; AJB
1
An introduction to industrial service design
1
Asia-Pacific journal of business administration
1
Baltic journal of management
1
Berichte aus der Betriebswirtschaft
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics and leadership : BEL
1
Business process management journal
1
COVID-19 and the Evolving Business Environment in Asia : The Hidden Impact on the Economy, Business and Society
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
5
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
6
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
7
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
8
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
9
The role of affiliation, attractiveness and personal connection in consumer-company identification
Marín, Longinos
;
Ruiz de Maya, Salvador
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 655-673
Persistent link: https://www.econbiz.de/10009733000
Saved in:
10
Salespersons' self-monitoring : direct, indirect, and moderating effects on salespersons' organizationl citizenship behavior
Vilela, Belén Bande
;
Varela González, José A.
; …
- In:
Psychology & marketing
27
(
2010
)
1
,
pp. 71-89
Persistent link: https://www.econbiz.de/10003952181
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->