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isPartOf:"International journal of health care finance and economics"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"Retail trade"
~subject:"USA"
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Search: subject_exact:"Testkäufe"
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Retail trade
USA
Dienstleistungsqualität
358
Service quality
358
Customer satisfaction
191
Kundenzufriedenheit
191
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
127
Relationship marketing
127
Quality management
71
Qualitätsmanagement
71
Customer service
63
Kundenservice
63
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46
Service industry
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37
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35
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Beschwerdemanagement
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Services
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United States
27
Customer experience
22
Product quality
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Produktqualität
20
Einzelhandel
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Satisfaction
18
Higher education institution
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Viral marketing
15
Virales Marketing
15
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Sharma, Piyush
3
Chen, Ivy S. N.
2
Dodds, Sarah
2
Luk, Sherriff T. K.
2
Norton, Edward C.
2
Palakshappa, Nitha
2
Russell-Bennett, Rebekah
2
Afendulis, Christopher C.
1
Alexandrov, Aliosha
1
Baron, Steve
1
Basso, Kenny
1
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1
Benoit, Sabine
1
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1
Broilo, Patricia Liebesny
1
Brunt, Christopher S.
1
Bulmer, Sandy
1
Carlson, Jamie
1
Chelminski, Piotr
1
Choi, Beom Joon
1
Chowdhury, Noman H.
1
Chudhery, Muhammad Adnan Zahid
1
Ciasullo, Maria Vincenza
1
Coughlan, Joseph
1
Coulter, Robin A.
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DeWitt, Tom
1
Durvasula, Srinivas
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Encinosa, William E.
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Ettinger, Andreas
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Friedman, Bernard
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Gandhi, Sabina Ohri
1
Grabowski, David C.
1
Greenberg, Warren
1
Ha, Jooyeon
1
Hadley, Jack
1
Heinrich, Frauke
1
Hooper, Daire
1
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International journal of health care finance and economics
The TQM journal : the international review of organizational improvement
The journal of services marketing
Working paper / National Bureau of Economic Research, Inc.
112
Journal of retailing and consumer services
82
Health care management review : HCM review
27
International journal of hospitality management
26
Journal of business research : JBR
25
Quality management journal : QMJ
20
NBER working paper series
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
Services marketing quarterly
14
International journal of retail and distribution management
13
Economics of education review
12
Journal of retailing
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
Service business
11
The review of economics and statistics
11
American economic journal : a journal of the American Economic Association
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of retail & distribution management
10
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
The international review of retail, distribution and consumer research
10
The service industries journal
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Discussion paper series / IZA
9
Health care financing review
9
Journal of service research : JSR
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of service management
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
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ECONIS (ZBW)
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1
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
2
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
3
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
4
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
5
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
6
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
7
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
8
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
9
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
10
Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011804555
Saved in:
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