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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Abualqumboz, Moheeb"
~person:"Adil, Mohd"
~person:"Janatyan, Nasibeh"
~person:"Kim, Kwang-jae"
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Search: subject_exact:"Qualität von Dienstleistungen"
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
4
Journal of retailing and consumer services
2
International journal of hospitality management
1
Journal of service theory and practice
1
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1
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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2
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
3
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
5
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
6
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
7
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
8
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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