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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Chang, Hsin Hsin"
~person:"Kim, Kwang-jae"
~person:"To, W. M."
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
3
Konsumentenverhalten
3
Malaysia
3
service quality
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Dienstleistungssektor
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Adil, Mohd
Chang, Hsin Hsin
Kim, Kwang-jae
To, W. M.
Shahin, Arash
10
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
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Jeng, Don Jyh-Fu
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Shirouyehzad, Hadi
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Aghdaie, Fathollah Amiri
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Anh Thi Tu Le
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Boon-Cheong Chew
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Chiang, Ai-Hsuan
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Herrera, Roberto
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Hong, Kwan Soo
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Janatyan, Nasibeh
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Kallurkar, S. P.
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Khan, M. S.
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Kim, Min-su
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Kwarteng, Albert Justice
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Lay Hong Tan
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Lee, Sang M.
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Mahapatra, Siba Sankar
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Melero-Polo, Iguácel
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Mohanty, R. P.
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
4
Journal of retailing and consumer services
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of hospitality management
1
Journal of service theory and practice
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
9
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1
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
2
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
3
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
4
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
5
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
6
The effect of organizational responses to service failures on customer satisfaction perception
Cheung, Fung Yi Millissa
;
To, W. M.
- In:
Service business
11
(
2017
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10011915006
Saved in:
7
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
8
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
9
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
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