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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Le Nguyen Hau"
~person:"Lee, Sang M."
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
11
Service quality
11
Beziehungsmarketing
6
Customer integration
6
Kundenintegration
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
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service quality
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Adil, Mohd
Le Nguyen Hau
Lee, Sang M.
Shahin, Arash
10
Lee, Donhee
5
Pham Ngoc Thuy
5
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Jeng, Don Jyh-Fu
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Shirouyehzad, Hadi
3
Sweis, Rateb J.
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Aghdaie, Fathollah Amiri
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Anh Thi Tu Le
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Arabzad, S. Mohammad
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Boon-Cheong Chew
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Chang, Hsin Hsin
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Chiang, Ai-Hsuan
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Herrera, Roberto
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Hong, Kwan Soo
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Janatyan, Nasibeh
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Kallurkar, S. P.
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Khan, M. S.
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Kim, Kwang-jae
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Kim, Min-su
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Kwarteng, Albert Justice
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Lay Hong Tan
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Mahapatra, Siba Sankar
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Melero-Polo, Iguácel
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Mohanty, R. P.
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Nasir, Mohd
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Syaiful-Rizal Hamid
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Aboumasoudi, Abbas Sheikh
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
3
The service industries journal
3
International journal of quality innovation
2
International journal of hospitality management
1
Journal of economic development
1
Journal of retailing and consumer services
1
Journal of service theory and practice
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Service business : an international journal
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The journal of services marketing
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ECONIS (ZBW)
11
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11
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
3
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
4
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
5
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
6
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
7
Mindful co-creation of transformative service for better well-being
Mai Thi My‑Quyen
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
14
(
2020
)
3
,
pp. 413-437
Persistent link: https://www.econbiz.de/10012304287
Saved in:
8
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
9
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
10
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
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