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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Lee, Sang M."
~person:"Melero-Polo, Iguácel"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
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Service quality
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service quality
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Adil, Mohd
Lee, Sang M.
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
3
The service industries journal
2
International journal of hospitality management
1
International journal of quality innovation
1
Journal of retailing and consumer services
1
Journal of service research
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Journal of service research : JSR
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ECONIS (ZBW)
7
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
3
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
4
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
5
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
6
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
7
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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