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isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing"
~subject:"Service quality"
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Search: subject_exact:"Consumer Behaviour"
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Service quality
Consumer behaviour
2,280
Konsumentenverhalten
2,280
Brand management
442
Markenführung
442
Beziehungsmarketing
424
Relationship marketing
424
Brand image
383
Markenimage
383
Brand
254
Einzelhandel
248
Retail trade
248
Markenartikel
247
Social Web
218
Social web
218
Online retailing
214
Online-Handel
214
Internet marketing
209
Online-Marketing
209
Customer satisfaction
173
Kundenzufriedenheit
173
Emotion
171
Advertising effects
152
Werbewirkung
152
Luxury goods
148
Luxusgüter
148
Dienstleistungsqualität
142
Viral marketing
140
Virales Marketing
140
Personality psychology
117
Persönlichkeitspsychologie
117
Advertising
110
Werbung
105
Experiment
96
E-commerce
94
Electronic Commerce
94
Preismanagement
89
Pricing strategy
89
Marketing management
88
Marketingmanagement
88
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142
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142
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142
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Balaji, M. S.
5
Gustafsson, Anders
5
McColl-Kennedy, Janet R.
5
Mattila, Anna S.
4
Lervik-Olsen, Line
3
Salo, Jari
3
Voorhees, Clay M.
3
Witell, Lars
3
Alamanos, Eleftherios
2
Barnes, Donald C.
2
Beatty, Sharon E.
2
Caruelle, Delphine
2
Chebat, Jean-Charles
2
Collier, Joel E.
2
Enkawa, Takao
2
Evanschitzky, Heiner
2
Frank, Björn
2
Grewal, Dhruv
2
Gudergan, Siegfried
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Mahr, Dominik
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Sengupta, Aditi Sarkar
2
Snyder, Hannah
2
Teck Ming Tan
2
Torrico, Boris Herbas
2
Weitzl, Wolfgang
2
Willems, Kim
2
Woisetschläger, David
2
Wünderlich, Nancy V.
2
Abney, Alexandra K.
1
Abulaiti, Gulimire
1
Acikgoz, Fulya
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
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Journal of business research : JBR
Journal of retailing
Journal of retailing and consumer services
230
International journal of hospitality management
193
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
142
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1
You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan
;
Salo, Jari
;
Aspara, Jaakko
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
Saved in:
2
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
3
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
4
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
5
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
6
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
7
How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Chen, Changdong
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014550349
Saved in:
8
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
9
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
10
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
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