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isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"The journal of brand management : an international journal"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Beziehungsmanagement"
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Service quality
Beziehungsmarketing
284
Relationship marketing
284
Consumer behaviour
131
Konsumentenverhalten
131
Brand management
101
Markenführung
101
Brand image
84
Markenimage
84
Brand
69
Markenartikel
69
Customer satisfaction
45
Kundenzufriedenheit
45
Social Web
36
Social web
36
Theorie
36
Theory
36
Dienstleistungsqualität
31
Brand loyalty
30
Emotion
25
Internet marketing
25
Online-Marketing
25
Markentreue
24
Customer integration
23
Kundenintegration
23
Mathematical programming
23
Mathematische Optimierung
23
Marketing management
18
Marketingmanagement
18
Customer value
16
Kundenwert
16
Betriebliche Standortwahl
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Confidence
13
Firm location choice
13
Integer programming
13
USA
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United States
13
Vertrauen
13
Ganzzahlige Optimierung
12
Einzelhandel
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31
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1
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Cham Tat Huei
2
Abdul Rahman
1
Affara, Israa B.
1
Akroush, Mamoun N.
1
Amonini, Claudia
1
Anwar, Sohail
1
Bakhshandeh, Ghasem
1
Berenguer Contrí, Gloria
1
Boon Liat Cheng
1
Bowden, Jana
1
Braun, Jakob
1
Cheah, Jun-Hwa
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Costa, Renato J. Lopes da
1
Crepaz, Marc-Philipp
1
Crowther, Philip
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Donlan, Leah
1
Easvaralingam, Yalini
1
El-Manstrly, Dahlia
1
Eugene Cheng-xi Aw
1
Evanschitzky, Heiner
1
Fazli, S. Mohamad
1
Felix, Reto
1
Fernández, Walter
1
Gabbott, Mark
1
Gil Saura, Irene
1
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1
Gonçalves, Rui
1
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1
Gruber, Thorsten
1
Harrison, Tina
1
Hartley, Stephanie
1
Heang, Lee Teck
1
Hew, Teck-soon
1
Hiram Ting
1
Hu, Jing
1
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Journal of marketing management : MM
European journal of operational research : EJOR
International journal of services, economics and management
The journal of brand management : an international journal
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
31
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31
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1
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
2
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
3
When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen
;
Hu, Jing
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
Saved in:
4
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
5
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
6
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
7
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
8
Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.
;
Wright, Rowena
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
Saved in:
9
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
10
Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
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