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isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Customer value"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer value
Kundenintegration
Beziehungsmarketing
213
Relationship marketing
213
Consumer behaviour
101
Konsumentenverhalten
101
Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
46
Service quality
46
Customer integration
36
Brand management
25
Markenführung
25
Brand image
24
Markenimage
24
Social Web
23
Social web
23
Customer service
22
Kundenservice
22
Marketing management
21
Marketingmanagement
21
Kundenwert
20
Internet marketing
18
Online-Marketing
18
Beschwerdemanagement
16
Dienstleistungssektor
15
Service industry
15
Lieferantenmanagement
13
Supplier relationship management
13
Betriebliche Wertschöpfung
11
Emotion
11
Value creation
11
customer experience
11
Brand
10
Dienstleistung
10
Einzelhandel
10
Markenartikel
10
Retail trade
10
Services
10
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66
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68
Aufsatz in Zeitschrift
68
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1
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1
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English
68
Author
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Hollebeek, Linda D.
4
Becker, Jan U.
3
Barrot, Christian
2
Blut, Markus
2
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Evanschitzky, Heiner
2
Grégoire, Yany
2
Henkens, Bieke
2
Larivière, Bart
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Sesé, F. Javier
2
Sprott, David E.
2
Sweeney, Jillian C.
2
Verleye, Katrien
2
Albers, Sönke
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Andrews, Lynda
1
Ang, Lawrence
1
Armelini, Guillermo
1
Atakan, S. Sinem
1
Auh, Seigyoung
1
Azer, Jaylan
1
Bagozzi, Richard P.
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Bilstein, Nicola
1
Blasco-Arcas, Lorena
1
Bodapati, Anand V.
1
Bolton, Lisa E.
1
Bourdin, David
1
Bowden, Jana
1
Braun, Jakob
1
Bridge, R. Gary
1
Bridson, Kerrie
1
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Journal of marketing management : MM
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of service research
Journal of business research : JBR
159
Journal of retailing and consumer services
107
Industrial marketing management : the international journal for industrial and high-tech firms
77
International journal of hospitality management
57
The journal of services marketing
55
The service industries journal
43
SpringerLink / Bücher
42
Journal of strategic marketing
38
Journal of service management
35
Journal of the Academy of Marketing Science
35
Journal of service research : JSR
34
Journal of marketing
28
International journal of contemporary hospitality management
27
The journal of business & industrial marketing
27
Service business
26
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
The journal of product & brand management
23
Journal of hospitality marketing & management
22
Gabler Edition Wissenschaft
20
Tourism management : research, policies, practice
20
Business horizons
19
Marketing intelligence & planning
19
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
Services marketing quarterly
19
Cogent business & management
15
Handbook of research on customer equity in marketing
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Customer engagement : contemporary issues and challenges
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of service theory and practice : JSTP
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of creating value
13
Journal of travel and tourism marketing
13
Management decision : MD
13
Springer eBook Collection / Business and Economics
13
Technological forecasting & social change : an international journal
13
Handbook of research on customer engagement
12
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ECONIS (ZBW)
68
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
6
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
Saved in:
7
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
8
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
9
Customer base analysis with recurrent neural networks
Valendin, Jan
;
Reutterer, Thomas
;
Platzer, Michael
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
4
,
pp. 988-1018
Persistent link: https://www.econbiz.de/10013471030
Saved in:
10
Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
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