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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Anthropology"
~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Anthropology
Complaint management
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
Markenführung
13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
Service industry
12
Customer value
11
Internet marketing
11
Kundenwert
11
Online-Marketing
11
customer experience
11
Betriebliche Wertschöpfung
10
Emotion
10
Lieferantenmanagement
10
Supplier relationship management
10
Value creation
10
Dienstleistung
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8
Anthropologie
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86
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86
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3
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3
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English
86
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Hollebeek, Linda D.
4
Lemon, Katherine N.
3
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Dessart, Laurence
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Sesé, F. Javier
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Bagozzi, Richard P.
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
1
Bhattarai, Ashok
1
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Journal of marketing management : MM
Journal of service research
Journal of retailing and consumer services
480
Journal of business research : JBR
409
International journal of hospitality management
182
The journal of services marketing
142
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
86
The journal of brand management : an international journal
86
Journal of the Academy of Marketing Science
83
The service industries journal
83
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
78
Journal of strategic marketing
78
Cogent business & management
76
Psychology & marketing
76
Asia Pacific journal of marketing and logistics
72
Journal of service management
72
Journal of travel and tourism marketing
72
Journal of retailing
70
Journal of service research : JSR
63
SpringerLink / Bücher
63
Journal of marketing
59
The international review of retail, distribution and consumer research
57
Tourism management : research, policies, practice
57
Marketing intelligence & planning
56
Services marketing quarterly
55
Service business
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
European journal of marketing : EJM
51
International journal of retail & distribution management
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of internet marketing and advertising : IJIMA
44
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
The journal of business & industrial marketing
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
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ECONIS (ZBW)
86
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1
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86
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1
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
5
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
6
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
7
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
8
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
9
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
10
Consumer job journeys
Bettencourt, Lance A.
;
Harmeling, Colleen
; …
- In:
Journal of service research
25
(
2022
)
3
,
pp. 347-370
Persistent link: https://www.econbiz.de/10013395966
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