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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Internet marketing"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Internet marketing
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
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13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
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12
Customer value
11
Kundenwert
11
Online-Marketing
11
customer experience
11
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10
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Lieferantenmanagement
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Supplier relationship management
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Value creation
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81
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Hollebeek, Linda D.
4
Lemon, Katherine N.
3
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Dessart, Laurence
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Sesé, F. Javier
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Bagozzi, Richard P.
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
1
Bhattarai, Ashok
1
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Journal of marketing management : MM
Journal of service research
Journal of retailing and consumer services
486
Journal of business research : JBR
417
International journal of hospitality management
186
The journal of services marketing
145
Industrial marketing management : the international journal for industrial and high-tech firms
104
The journal of product & brand management
103
Journal of the Academy of Marketing Science
87
The journal of brand management : an international journal
87
The service industries journal
87
Journal of hospitality marketing & management
83
Journal of strategic marketing
83
International journal of contemporary hospitality management
80
Psychology & marketing
78
Cogent business & management
77
Asia Pacific journal of marketing and logistics
74
Journal of service management
73
Journal of travel and tourism marketing
73
Journal of retailing
72
SpringerLink / Bücher
71
Journal of service research : JSR
63
Journal of marketing
61
Marketing intelligence & planning
61
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The international review of retail, distribution and consumer research
57
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
International journal of internet marketing and advertising : IJIMA
55
Service business
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
European journal of marketing : EJM
52
International journal of electronic marketing and retailing : IJEMR
50
International journal of retail & distribution management
50
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
The journal of business & industrial marketing
44
Business horizons
43
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
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ECONIS (ZBW)
81
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1
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10
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81
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1
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
5
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
6
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
7
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
8
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
9
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
10
Consumer job journeys
Bettencourt, Lance A.
;
Harmeling, Colleen
; …
- In:
Journal of service research
25
(
2022
)
3
,
pp. 347-370
Persistent link: https://www.econbiz.de/10013395966
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