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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
~subject:"Markenführung"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Konsumentenverhalten
Kundenintegration
Markenführung
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
Service industry
12
Customer value
11
Internet marketing
11
Kundenwert
11
Online-Marketing
11
customer experience
11
Betriebliche Wertschöpfung
10
Emotion
10
Lieferantenmanagement
10
Supplier relationship management
10
Value creation
10
Dienstleistung
8
Services
8
USA
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8
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Anthropology
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Article
79
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81
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81
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3
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3
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English
81
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Hollebeek, Linda D.
4
Lemon, Katherine N.
3
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Dessart, Laurence
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Sesé, F. Javier
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Bagozzi, Richard P.
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Belanche, Daniel
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
1
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Journal of marketing management : MM
Journal of service research
Journal of retailing and consumer services
487
Journal of business research : JBR
421
International journal of hospitality management
184
The journal of services marketing
145
The journal of product & brand management
109
Industrial marketing management : the international journal for industrial and high-tech firms
100
The journal of brand management : an international journal
99
The service industries journal
86
Journal of hospitality marketing & management
85
Journal of the Academy of Marketing Science
85
SpringerLink / Bücher
85
Journal of strategic marketing
82
International journal of contemporary hospitality management
81
Cogent business & management
80
Psychology & marketing
78
Journal of travel and tourism marketing
76
Asia Pacific journal of marketing and logistics
74
Journal of service management
74
Journal of retailing
71
Journal of marketing
65
Journal of service research : JSR
63
Marketing intelligence & planning
62
Tourism management : research, policies, practice
58
The international review of retail, distribution and consumer research
57
European journal of marketing : EJM
56
Services marketing quarterly
55
Service business
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
51
International journal of retail & distribution management
50
International journal of internet marketing and advertising : IJIMA
48
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
The journal of business & industrial marketing
47
The international journal of bank marketing : IJBM
45
International journal of retail and distribution management
43
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
42
Business horizons
41
International journal of electronic marketing and retailing : IJEMR
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
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ECONIS (ZBW)
81
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81
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1
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
5
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
6
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
7
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
8
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
9
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
10
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
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