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isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
~subject:"Service industry"
~subject:"service failure"
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Preismanagement
Service industry
service failure
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
service recovery
10
Emotion
8
Dienstleistungsmarketing
7
Services marketing
7
USA
7
United States
7
Customer value
6
E-commerce
6
Electronic Commerce
6
Kundenwert
6
Lieferantenmanagement
6
Supplier relationship management
6
customer satisfaction
6
Experiment
5
Gesundheitsversorgung
5
Health care
5
Online retailing
5
Online-Handel
5
Pricing strategy
5
satisfaction
5
Arbeitsverhalten
4
Betriebliche Wertschöpfung
4
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32
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32
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English
32
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Brady, Michael K.
2
Cho, Yun Kyung
2
Haws, Kelly L.
2
Wangenheim, Florian von
2
Aksoy, Lerzan
1
Andrade, Carolina S.
1
Andreassen, Tor W.
1
Antons, David
1
Aspara, Jaakko
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Bearden, William O.
1
Beloglazov, Anton
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blut, Markus
1
Breidbach, Christoph F.
1
Buyya, Rajkumar
1
Capella, Michael L.
1
Casidy, Riza
1
Cavalcante, Victor F.
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Faßnacht, Martin
1
Fischer, Eileen M.
1
Flynn, Andrea Godfrey
1
Forkmann, Sebastian
1
Frank, Felix
1
Gelbrich, Katja
1
Gentlemen, Gramercy
1
Gong, Taeshik
1
Grégoire, Yany
1
Gäthke, Jana
1
Hartman, Alan
1
Haumann, Till
1
Henneberg, Stephan
1
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Journal of service research : JSR
The journal of services marketing
43
The service industries journal
40
Journal of business research : JBR
29
Journal of retailing and consumer services
27
International journal of hospitality management
26
Journal of service research
23
Journal of service management
22
Services marketing quarterly
21
International journal of production economics
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Journal of hospitality marketing & management
16
Service business
15
European journal of operational research : EJOR
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of contemporary hospitality management
12
International journal of services and operations management
12
Journal of air transport management
12
International journal of quality & reliability management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Psychology & marketing
10
International journal of production research
9
International journal of quality and service sciences
9
Total quality management & business excellence
9
International journal of services and operations management : IJSOM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of marketing
7
Journal of revenue and pricing management
7
Journal of strategic marketing
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services, economics and management
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
The TQM journal : the international review of organizational improvement
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business excellence
5
International journal of services technology and management
5
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ECONIS (ZBW)
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1
Deck the halls with boughs of holly to soften evaluations of service failure
Newton, Joshua D.
;
Wong, Jimmy
;
Casidy, Riza
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 389-404
Persistent link: https://www.econbiz.de/10011951796
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
4
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
8
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
9
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
10
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
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