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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"International journal of production economics"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Kundenservice"
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Search: subject_exact:"Kunden-Hotline"
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Kundenservice
Customer service
38
Customer satisfaction
16
Dienstleistungsqualität
16
Kundenzufriedenheit
16
Service quality
16
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
10
Konsumentenverhalten
10
Beschwerdemanagement
7
Complaint management
7
Lieferantenmanagement
7
Supplier relationship management
7
B-to-B-Marketing
5
Business-to-business marketing
5
Dienstleistungssektor
4
Garantie
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Lieferkette
4
Service industry
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Service recovery
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Supply chain
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USA
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United States
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Warranty
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Australia
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Australien
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KMU
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SME
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After-sales service
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Arbeitszufriedenheit
2
Customer service management
2
Ethiopia
2
Job satisfaction
2
Mass Customization
2
Mass customization
2
Modularisierung
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Modularity
2
Schweden
2
Service failure
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English
38
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Cheng, T. C. E.
3
Kurata, Hisashi
2
Larivière, Bart
2
Nam, Seong-hyun
2
Van Vaerenbergh, Yves
2
Alejandro, Thomas G. Brashear
1
Allaway, Arthur
1
Anaza, Nwamaka A.
1
Bask, Anu
1
Benoit, Sabine
1
Boles, James S.
1
Burford, Marion
1
Böttcher, Martin
1
Cai, Gangshu
1
Campos, Jose Antonio
1
Chan, Ya-hui
1
Chen, Jing
1
Chen, Martin
1
Chen, Mengmiao
1
Chen, Xiangfeng
1
Cheng, Yu-chi
1
Chiang, Wen-chyuan
1
Chih, Wen-hai
1
Cobelli, Nicola
1
Confente, Ilenia
1
Cunha, Miguel Pina e
1
D'Souza, Giles
1
De Keyser, Arne
1
Edvardsson, Bo
1
Ellinger, Alexander E.
1
Falkenreck, Christine
1
Garzaniti, Ivana
1
Gebauer, Heiko
1
Gligor, David M.
1
Hanukov, Gabi
1
Hartman, Joseph C.
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Hu, Qiying
1
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Managing service quality : MSQ ; an international journal
International journal of production economics
The journal of business & industrial marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
38
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1
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
Customer prioritization, product complexity and business ties : implications for job stress and customer service performance
Yeniaras, Volkan
;
Kaya, Ilker
- In:
The journal of business & industrial marketing
37
(
2022
)
2
,
pp. 417-432
Persistent link: https://www.econbiz.de/10012798432
Saved in:
3
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
4
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
5
Optimization of after-sales services with spare parts consumption and repairman travel
Sun, Mingyao
;
Ng, C. T.
;
Wu, Feng
;
Cheng, T. C. E.
- In:
International journal of production economics
244
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185392
Saved in:
6
Moving from a goods- to a service-oriented organization : a perspective on the role of corporate culture and human resource management
Zabala, Kristina
;
Campos, Jose Antonio
;
Narvaiza, Lorea
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1197-1207
Persistent link: https://www.econbiz.de/10013400009
Saved in:
7
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
8
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
9
Interaction of after-sales service provider and contract type in a supply chain
Chen, Mengmiao
;
Hu, Qiying
;
Wei, Hang
- In:
International journal of production economics
193
(
2017
),
pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
Saved in:
10
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
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