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person:"Günter, Bernd"
~accessRights:"restricted"
~person:"Grewal, Dhruv"
~person:"Kenning, Peter"
~person:"Svensson, Göran"
~subject:"Complaint management"
~subject:"Relationship marketing"
~subject:"trust"
~type:"article"
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Complaint management
Relationship marketing
trust
Beziehungsmarketing
34
Lieferantenmanagement
16
Supplier relationship management
16
Customer satisfaction
14
Kundenzufriedenheit
14
B-to-B-Marketing
11
Business-to-business marketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Confidence
9
Einzelhandel
9
Retail trade
9
Vertrauen
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Selling
7
Verkauf
7
Arbeitszufriedenheit
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Dienstleistungsqualität
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Job satisfaction
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Salespeople
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Service quality
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Verkaufspersonal
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Trust
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commitment
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satisfaction
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Commitment
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Economic satisfaction
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KMU
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SME
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South Africa
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Südafrika
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Dienstleistungssektor
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Ladengestaltung
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META-RELQUAL
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Non-economic satisfaction
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Performance measurement
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Sales
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Service industry
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English
34
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Günter, Bernd
Grewal, Dhruv
Kenning, Peter
Svensson, Göran
Han, Heesup
37
Hollebeek, Linda D.
30
Thaichon, Park
22
Kumar, V.
21
Kumar, Vikas
19
Loureiro, Sandra Maria Correia
19
Prentice, Catherine
19
Quach, Sara
19
Gil Saura, Irene
18
Mattila, Anna S.
18
Ahn, Jiseon
17
Itani, Omar S.
17
Khan, Imran
17
Rather, Raouf Ahmad
17
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
So, Kevin Kam Fung
16
Vrontis, Demetris
15
Balaji, M. S.
14
Japutra, Arnold
14
Karjaluoto, Heikki
14
Agnihotri, Raj
13
Chatterjee, Sheshadri
13
Johnson, Lester W.
13
Leckie, Civilai
13
Palmatier, Robert W.
13
Sesé, F. Javier
13
Verhoef, Peter C.
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Gong, Taeshik
12
Harrigan, Paul
12
Homburg, Christian
12
Ruyter, Ko de
12
Sarkar, Abhigyan
12
Sreejesh, S.
12
Weaven, Scott
12
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Journal of retailing
6
The journal of business & industrial marketing
5
Journal of business-to-business marketing
4
International journal of business excellence : IJBEX
2
International journal of procurement management
2
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
African journal of economic and management studies : AJEMS
1
European business review
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business excellence
1
International journal of business governance and ethics : IJBGE
1
International journal of entrepreneurship and small business : IJESB
1
Journal of contemporary marketing science
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of service research : JSR
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ECONIS (ZBW)
34
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
3
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
6
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
7
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
8
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
9
The future of digital technologies in marketing : a conceptual framework and an overview
Plangger, Kirk
;
Grewal, Dhruv
;
Ruyter, Ko de
;
Tucker, …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1125-1134
Persistent link: https://www.econbiz.de/10013463886
Saved in:
10
More than a financial alternative : discovering equity crowdfunding as a tool for entrepreneurial ventures to acquire loyal customers
Hoffmann, Carina
;
Moritz, Alexandra
;
Kenning, Peter
- In:
International journal of entrepreneurship and small …
47
(
2022
)
1
,
pp. 82-108
Persistent link: https://www.econbiz.de/10013455493
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