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person:"Günter, Bernd"
~person:"Ruyter, Ko de"
~person:"Svensson, Göran"
~subject:"Confidence"
~subject:"Customer service"
~subject:"Marketing management"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Confidence
Customer service
Marketing management
Beziehungsmarketing
65
Relationship marketing
65
Lieferantenmanagement
27
Supplier relationship management
27
Customer satisfaction
25
Kundenzufriedenheit
25
Vertrauen
16
B-to-B-Marketing
13
Business-to-business marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
commitment
9
satisfaction
9
Arbeitszufriedenheit
8
Job satisfaction
8
trust
8
Beschwerdemanagement
7
Complaint management
7
Salespeople
7
Selling
7
Theorie
7
Theory
7
Verkauf
7
Verkaufspersonal
7
Dienstleistungsqualität
6
Dienstleistungssektor
6
Marketingmanagement
6
Service industry
6
Service quality
6
coordination
6
relationship marketing
6
Customer integration
5
KMU
5
Kundenservice
5
Norway
5
Norwegen
5
SME
5
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11
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1
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Book / Working Paper
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Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatz im Buch
3
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3
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English
23
German
4
Author
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Günter, Bernd
Ruyter, Ko de
Svensson, Göran
Kumar, V.
14
Casidy, Riza
10
Terho, Harri
9
Han, Heesup
8
Van Vaerenbergh, Yves
8
Barnes, Donald C.
7
Eisingerich, Andreas B
7
Grönroos, Christian
7
Gustafsson, Anders
7
Homburg, Christian
7
Palmatier, Robert W.
7
Petersen, J. Andrew
7
Quach, Sara
7
Salo, Jari
7
Thaichon, Park
7
Verhoef, Peter C.
7
Walsh, Gianfranco
7
Šerić, Maja
7
Bang, Nguyen
6
Beatty, Sharon E.
6
Bruhn, Manfred
6
Dagger, Tracey S.
6
Gil Saura, Irene
6
Lee, Choong-Ki
6
Mattila, Anna S.
6
Mysen, Tore
6
Rajaobelina, Lova
6
Roberts-Lombard, Mornay
6
Roy, Sanjit
6
Schumann, Jan Hendrik
6
Vrontis, Demetris
6
Akrout, Houcine
5
Banerjee, Shubhomoy
5
Bauer, Hans H.
5
Chen, Jing
5
Collier, Joel E.
5
Donthu, Naveen
5
Fatima, Johra Kayeser
5
Gremler, Dwayne D.
5
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Journal of business-to-business marketing
4
International journal of procurement management
3
The journal of business & industrial marketing
3
International journal of business excellence
2
Journal of marketing
2
Energiewirtschaftliche Tagesfragen : et ; Zeitschrift für Energiewirtschaft, Recht, Technik und Umwelt
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of the Academy of Marketing Science
1
Marketing in kleinen und mittleren Unternehmen
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
27
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1
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
2
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
5
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
6
The future of digital technologies in marketing : a conceptual framework and an overview
Plangger, Kirk
;
Grewal, Dhruv
;
Ruyter, Ko de
;
Tucker, …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1125-1134
Persistent link: https://www.econbiz.de/10013463886
Saved in:
7
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
8
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
9
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
10
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
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