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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Performance measurement"
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Search: subject_exact:"Servicequalität"
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Performance measurement
Dienstleistungsqualität
315
Service quality
315
Customer satisfaction
187
Kundenzufriedenheit
187
Consumer behaviour
112
Konsumentenverhalten
112
Beziehungsmarketing
91
Relationship marketing
91
Quality management
84
Qualitätsmanagement
84
service quality
65
Hotel industry
57
Hotellerie
57
Hospital
38
Krankenhaus
38
customer satisfaction
38
Gastronomie
35
Restaurant industry
35
Beschwerdemanagement
28
Complaint management
28
Customer service
27
Kundenservice
27
Product quality
24
Produktqualität
24
Hospitality industry
20
Gastgewerbe
19
Gesundheitsversorgung
18
Health care
18
satisfaction
18
Measurement
17
Messung
17
Emotion
16
Gesundheitswesen
16
Health care system
16
customer loyalty
16
Performance-Messung
15
Structural equation model
15
Strukturgleichungsmodell
15
Bank
14
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Allison, Pamela B.
1
Antun, John M.
1
Barabino, Benedetto
1
Barrijal, Said
1
Ben Ali, Mohamed
1
Bouksour, Otmane
1
Choo, Wei Chong
1
Costen, Wanda
1
Dash, Manoj Kumar
1
Deiana, Eusebio
1
Esmaelian, Majid
1
Frash, Robert
1
Goharshenasan, Ali
1
Grobelna, Aleksandra
1
Gupta, Piyush
1
Iniyan, S.
1
Jernick, G. Arun
1
Jolly, Phillip M.
1
Kallurkar, S. P.
1
Kumar, S.
1
Kumar, Sanjeev
1
Lin, Chi-Fan
1
Line, Nathan D.
1
Mansor, Zuraina Dato’
1
Marciszewska, Barbara
1
Mohanty, R. P.
1
Mozzoni, Sara
1
Prakash, Anand
1
Pranjal, Piyush
1
Prasad, Punam
1
Rifai, Said
1
Runyan, Rodney C.
1
Sachan, Amit
1
Severt, Denver E.
1
Shahin, Arash
1
Sinimole, K. R.
1
Suganthi, L.
1
Wu, Lifang
1
Yan, Zhen
1
Zhao, Lijing
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of hospitality marketing & management
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International public management journal
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business and systems research
2
International journal of business information systems : IJBIS
2
International journal of economics and finance
2
International journal of leisure and tourism marketing : IJLTM
2
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ECONIS (ZBW)
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
Saved in:
4
Proposal of a causal model to measure the impact of quality on industrial performance : a case study from Moroccan context
Ben Ali, Mohamed
;
Rifai, Said
;
Barrijal, Said
; …
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 143-167
Persistent link: https://www.econbiz.de/10012254787
Saved in:
5
Assessing and improving performance for a small contact centre
Wu, Lifang
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
Saved in:
6
Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Jernick, G. Arun
;
Suganthi, L.
;
Iniyan, S.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 31-54
Persistent link: https://www.econbiz.de/10011861033
Saved in:
7
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
8
A framework to measure transit service quality areas to be managed
Barabino, Benedetto
;
Deiana, Eusebio
;
Mozzoni, Sara
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
Saved in:
9
The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev
;
Dash, Manoj Kumar
- In:
International journal of services, economics and management
6
(
2014
)
4
,
pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
Saved in:
10
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
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